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111 emergency service
Found in Law, crime and justice / Crimes and emergencies / 111 emergency service
If you need help from the police, the fire service, or you need an ambulance, dial 111 and the emergency operator will connect you to the right place.
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Dog problems and complaints
Found in Housing and property / Neighbourhood problems / Dog problems and complaints
If you're having problems with a dog, you can speak to the dog's owner. Otherwise you can speak to your local council.
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How to make a complaint
Found in Engaging with government / Complain about a government department / How to make a complaint
If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.
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Disputes when buying a car
Found in Transport / Buying a vehicle / Disputes when buying a car
If you've bought a vehicle and something goes wrong, your rights depend on if you bought it from a motor vehicle trader or privately.
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When you have a problem at work
Found in Work / Workers’ rights / When you have a problem at work
If you have a problem at work talk to your boss directly. If you cannot solve it you can get help from government and other organisations. Some of this help is free.
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Getting help with your budget
Found in Family and whānau / Financial help for your family / Getting help with your budget
There are community services that can help you manage your finances.
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Complain to the Ombudsman
Found in Engaging with government / Complain about a government department / Complain to the Ombudsman
If you cannot solve a problem with a government agency, you can complain to the Ombudsman.
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Complain about your financial services provider
Found in Consumer rights and complaints / How to complain / Complain about your financial services provider
If you have a problem with your bank, insurance company or financial adviser, you can make a complaint.
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How to request an NZeTA
Found in Immigration and visas / Visitor visas and the NZeTA / How to request an NZeTA
Find out how to request an NZeTA (New Zealand electronic Travel Authority) and how much it costs. Allow 72 hours for your request to be processed.
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Coping without a car if you’re over 65
Found in Transport / Coping without a car if you’re over 65
A SuperGold Card gives you free or cheaper public transport. If you’re ill or have trouble getting around, you can apply for help paying for taxis. Some local councils also offer transport services.