When you have a problem at work
If you have a problem at work talk to your boss directly. If you cannot solve it you can get help from government and other organisations. Some of this help is free.
Talk to your boss first
Talk to your manager first if you have a problem at work. Employment New Zealand has information on resolving problems and such things as:
- bullying, harrassment or discrimination
- addressing health and safety concerns
- leave and holidays
- hours and wages
- preventing relationship problems
- talking to your employer.
Ways to resolve an employment problem
There are steps to take when trying to resolve an employment problem. Employment New Zealand has information on:
- first steps in dealing with a problem
- processes to follow when working through employment relationship problems.
If you and your manager cannot agree you can get help to resolve an employment problem through:
Mediation is free and confidential. You can take a representative, such as a union representative or lawyer, and support person with you. See the Employment New Zealand website:
Community law centres offer free legal information and advice to people who cannot afford to see a lawyer privately.
A labour inspector can investigate to find out if your work follows minimum employment standards and laws, and you’re getting what you’re entitled to by law, for example, paid holidays or minimum wages.
- Labour Inspectorate — Employment New Zealand
- New Zealand Council of Trade Unions (NZCTU) Te Kauae Kaimahi
If your problem is not resolved through mediation or other ways
If mediation has not worked, you have other options.
Take a personal grievance against your employer — you must raise a personal grievance within 90 days of the incident.
Employment Relations Authority
Bring your employment problem to the Employment Relations Authority (ERA).
If you’re unhappy with the ERA’s decision, ask the Employment Court to take your case — you have to do that within 28 days of the ERA’s decision.
Human Rights Review Tribunal
Make a complaint to the Human Rights Review Tribunal if your employment problem relates to breaches of human rights and privacy in employment, for example, discrimination, sexual harassment, racial harassment, and breaches of privacy under the Privacy Act 1993.
Note you cannot claim in both the Human Rights Review Tribunal and the ERA.