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111 emergency service

If you need help from the police, the fire service, or you need an ambulance dial 111 and the emergency operator will connect you to the right place.

Calling 111

You should call 111 if:

  • someone’s in danger
  • someone’s having chest pain, breathing difficulties or is seriously ill or injured
  • there’s a fire or serious risk to property
  • a crime is being committed and the offenders are still there or have just left
  • you’ve come across a major public inconvenience, like trees blocking a state highway.

The operator will connect you to the right service - Police, Fire or Ambulance.

When to make a 111 emergency call

The process you’ll go through when you make an emergency call.

What happens when you dial 111 emergency

Help for people with hearing or speech difficulties

If you have difficulty hearing or talking on the phone, you can register to use the emergency 111 TXT service.

Register for 111 TXT

If you’re not sure

If you cannot decide whether it’s a real emergency and you’re still worried, call 111. The operator will help you work out what to do.

Teach children about calling 111

Download these fun activities which teach children when to make 111 emergency calls.

Teach children when to make 111 emergency calls

Not an emergency

Call 105 or use 105.police.govt.nz to report situations that do not require immediate Police or Emergency Services attendance.

Report a crime that’s not an emergency

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