Complain to the Ombudsman
If you cannot solve a problem with a government agency, you can complain to the Ombudsman.
Complaining to the Ombudsman
Before making a complaint you should try to resolve it with the agency first.
The Ombudsman can investigate complaints about:
- central government agencies eg Inland Revenue
- local government agencies eg councils
- Crown entities eg district health boards, NZTA
- tertiary education institutions eg wānanga, universities
- school boards of trustees
- state owned enterprises eg KiwiRail, NZ Post.
You can also:
- email: email@example.com
- phone: 0800 802 602
PO Box 10152
If you’re making a complaint by email, fax or letter, include:
- your personal details, including your postal address
- information about your complaint, including the steps you’ve taken to resolve your complaint and the outcome you want
- copies of relevant correspondence.
The Ombudsman may refuse to investigate your complaint if:
- there’s another way you can get your complaint solved eg complaints about Police go to the Police Complaints Authority
- your complaint is more than 12 months old
- your complaint is trivial
- you do not have enough personal interest in the complaint.
If the Ombudsman decides not to investigate your complaint you’ll receive an explanation for that decision.