Complain about your financial services provider
If you have a problem with your bank, insurance company or financial adviser, you can make a complaint.
Complain about your bank
If you have a problem with your bank, you can ask the Banking Ombudsman Scheme to investigate.
The scheme is independent and free to use.
Complain about your insurance company or financial adviser
If you have a problem with your insurance company or financial adviser you should talk to them first to try to solve it.
If your problem cannot be solved you can take your complaint to the company’s free and independent dispute-resolution service.
The 4 schemes providing financial dispute-resolution services are:
- Banking Ombudsman (BOS)
- Insurance and Financial Services Ombudsman (IFSO)
- Financial Services Complaints Ltd (FSCL)
- Financial Dispute Resolution Service (FDRS)
If you’re still not happy you can take a claim to the disputes tribunal, who can make a binding decision that can be enforced by the courts.