Contact details by topic
If you’re unsure who to contact, use the list below to work out which government organisation could help with your question.
This list only includes the most popular topics for people using our website. If you cannot find what you're looking for, use our website search or visit our A-Z list of government organisations.
Travelling to or living in NZ
Immigration and visas
For NZeTA (New Zealand Electronic Travel Authority) applications or visas, contact Immigration NZ (INZ).
Visa application status
To check your application status log in to INZ with your client number.
Live or work in NZ
To check whether you can live or work in NZ, contact INZ.
To apply for citizenship in New Zealand, contact the Department of Internal Affairs (DIA).
NZ Passport application and renewal
For New Zealand passport applications and renewals, contact DIA.
Import goods, animals or personal belongings
For customs clearance to bring items into NZ, contact the NZ Customs Service and the Ministry for Primary Industries (MPI).
Travelling or living overseas
For up to date, official advice for New Zealanders living and travelling overseas, see the Safe Travel website.
Contact a NZ embassy overseas
To find NZ embassies in certain countries and territories, visit the Ministry of Foreign Affairs and Trade (MFAT) website.
Passport expiry and transit requirements
Before you leave New Zealand, make sure your NZ passport is valid.
To check you meet travel and transit requirements, check with your airline.
Visa expiry and re-entry conditions
If you visa has expired, is about to expire or you have questions about the conditions about your visa, contact Immigration NZ (INZ).
For visas in another country or territory, contact the local immigration authority.
Export goods, animals or personal belongings
For customs clearance when you take items out of NZ, you may need to contact both the NZ Customs Service and the Ministry for Primary Industries (MPI).
Emergencies, health advice, and workplace safety
If you’re reporting a death, serious illness or injury, or arrest of a NZ citizen in another country, call the Consular Emergency Assistance number:
Emergencies in New Zealand
If you have an emergency in NZ — call 111.
You can ask for an ambulance, police, fire service or search and resuce.
Health advice and services
For free health advice, treatment and information, call Healthline on 0800 611 116. It's available, 24/7.
Mental health and addictions
Speak with a professional counsellor for free — call or text on 1737. It's available, 24/7.
Workplace safety and injuries
For questions about workplace safety and regulations, contact WorkSafe.
Report a serious work health and safety issue, injury or death to WorkSafe.
For questions about injuries, claims and payments, contact Accident Compensation Corporation (ACC).
New Zealand’s health organisations
For any general or media enquires about:
- the planning and commissioning of health services in NZ
- the government's health and disability policies
- personal or health information requests
- official information requests (OIA)
- reporting concerns you have about health and disability services
Contact one of the following organisations:
Births, deaths, marriages
Financial support — benefits, family and child support
Work and Income New Zealand
For benefits, allowances, NZ Super, Veteran’s pension, living expenses or if you are out of work, contact Work and Income.
Work and Income may be able to help, even if you’re not on a benefit:
Working for Families and Best Start
To apply for and receive Working for Families or Best Start, contact Inland Revenue (IR).
To set up and maintain your child support payments, contact Inland Revenue (IR).
Housing, rates and renting
For help with living expenses or to find emergency housing, contact Work and Income New Zealand (WINZ).
For information on housing and urban development policy and support, contact the Ministry of Housing and Urban Development (HUD).
For information about the public housing landlord and urban development partner, contact Kāinga Ora — Homes and Communities.
For help with a rates postponement or rebate, contact your local council.
Rates rebate calculator
Use the calculator to get an estimate on what you might be eligible for.
For information and guides on tenancy rights and responsibilities, contact Tenancy Services.
Business, work, employment rights, paid parental leave
Start a business in NZ
For help starting a business in New Zealand, contact business.govt.nz.
Find a job or list a vacancy
People seeking work and employers looking for staff can connect on the following websites:
Employment rights and complaints
For information about employment rights and guidance on how to resolve your concerns, contact Employment New Zealand.
Paid parental leave
To apply for and receive paid parental leave, contact Inland Revenue (IR).
Impacts on work
For financial assistance if you've lost your job or are not working at the moment, contact Work and Income New Zealand.
For support when making employees redundant, contact Work and Income New Zealand (WINZ).
The employer helpline for redundancy support is 0800 778 008.
For information about COVID-19 and the workplace for employees, employers and businesses, contact Employment NZ.
Tax — IRD numbers, KiwiSaver and student loans
Contact Inland Revenue (IR) if you have questions about tax, such as:
- deductions from your income
- goods and services tax (GST)
- employing staff.
Tax (IRD) numbers
For most types of income you will need a tax number — called an IRD number. If you're not sure, contact IR.
For help to start and maintain your KiwiSaver savings scheme, contact Inland Revenue.
For information about your student loan, contact Inland Revenue (IR).
Contact an MP or the NZ Parliament
Contact an MP (Member of Parliament)
Find an MP by their name, political party or electorate.
Find an MP by their name or what they do in government.
Contact the NZ Parliament
Find information about the visitor centre, education services, Parliamentary Information Service, Office of the Speaker, and media enquiries.
Fair trading, consumer rights and privacy
For business information on fair trading, regulated industries, competition, mergers and authorisations, contact the Commerce Commission.
For price concerns on essential products and services, contact the Ministry of Business, Innovation and Employment (MBIE).
Make a claim to the Disputes Tribunal online on the Tribunal’s website.
Call 0800 COURTS (0800 268 787) for enquires or for an update on your case.
For complaints about your bank, contact the Banking Ombudsman.
For complaints about privacy, contact the Office of the Privacy Commissioner.