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  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    Make a complaint if you have a problem with your electricity, gas, water, phone, internet or an issue with access to shared property for broadband installations.

  • What you have to do when you’re getting a benefit

    Found in Tax, benefits and finance / Benefits and allowances / What you have to do when you’re getting a benefit

    If you're getting a benefit, NZ Superannuation or a Veteran’s Pension from Work and Income, you must let them know if your contact details or circumstances change.

  • Dog owner fines and offences

    Found in Law, crime and justice / Paying fines / Dog owner fines and offences

    If you do not keep control of your dog, allow a dog into a restricted area or abuse or neglect an animal, you can be fined or sent to prison — and banned from owning dogs in the future.

  • What counts as income for benefits

    Found in Tax, benefits and finance / Benefits and allowances / What counts as income for benefits

    When you apply to Work and Income for a benefit or allowance, and while you’re receiving it, you need to tell them if you get other income — either regular payments or a one-off.

  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • If your situation changes

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If your situation changes

    If you’re getting NZ Superannuation or the Veteran’s Pension, you must let Work and Income know of changes to personal information such as your address, your relationship or your living arrangements.

  • If you live alone

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If you live alone

    You'll get a higher amount of NZ Superannuation or Veteran's Pension if you're single and live by yourself. This takes into account the extra costs of running a household on your own.

  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • If you get ACC payments and NZ Super

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If you get ACC payments and NZ Super

    You can get ACC payments and NZ Super payments at the same time, but only for 2 years.

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