Make a complaint about residential care

There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

Step-by-step guide

The Ministry of Health website has a step-by-step guide to making a complaint.

Making a complaint about your residential care — Ministry of Health

Seniorline — more information

Seniorline provides information for older people about residential care, community services and how to get help at home.

Who to contact for more help

If you need more help or have questions about the information or services on this page, contact one of the following agencies.

Utility links and page information

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