There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

The Ministry of Health website has a step-by-step guide to making a complaint:

Making a complaint about your residential care

Contact Seniorline

Seniorline provides information for older people about residential care, community services and how to get help at home.

Freephone: 0800 725 463 (NZ only)

Phone: +64 9 375 4396

Email: seniorline@adhb.govt.nz

Website: seniorline.org.nz