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Make a complaint about residential care

There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

Step-by-step guide

The Ministry of Health website has a step-by-step guide to making a complaint.

Making a complaint about your residential care

Contact Seniorline

Seniorline provides information for older people about residential care, community services and how to get help at home.

Utility links and page information

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