Your browser currently has JavaScript turned off, which means that www.govt.nz might not display properly on your device. It’s easy to turn JavaScript on - find out how to enable JavaScript in your browser.

Make a complaint about residential care

If you have concerns about the care you or someone you know is receiving in a residential care facility, you have the right to speak up.

Step-by-step guide

The Ministry of Health website has a step-by-step guide to making a complaint.

Making a complaint about your residential care — Ministry of Health

More information

Seniorline is a national information service that helps you find your way around the health system and access support services. It’s available Monday to Friday, 8am to 4pm.

Freephone: 0800 725 463 (NZ only)
Email: seniorline@adhb.govt.nz
Website: Seniorline — Health New Zealand

Who to contact for more help

If you need more help or have questions about the information or services on this page, contact the following agency.

Health and Disability Commissioner
Contact and agency details

JavaScript is currently turned off in your browser — this means you cannot submit the feedback form. It’s easy to turn on JavaScript — Learn how to turn on JavaScript in your web browser.

If you’re unable to turn on JavaScript — email your feedback to govt.nz@dia.govt.nz.

Was this page helpful?

Yes No Partly

Thanks, do you want to tell us more?

Do not enter personal information. All fields are optional.

What did you come here to do?

What needs fixing?

How can we improve this information?

Make a complaint about residential care

Step-by-step guide

More information

Who to contact for more help

About Govt.nz

Contact NZ government

Using this website

The Govt.nz app

Make a complaint about residential care

Step-by-step guide

More information

Who to contact for more help

Utility links and page information