Make a complaint about residential care
There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.
Step-by-step guide
The Ministry of Health website has a step-by-step guide to making a complaint.
Making a complaint about your residential care
Contact Seniorline
Seniorline provides information for older people about residential care, community services and how to get help at home.
- Freephone: 0800 725 463 (NZ only)
- Phone: +64 9 375 4395
- Email: seniorline@adhb.govt.nz
- Website: seniorline.org.nz