Your consumer rights
You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.
Know your rights
The Consumer Guarantees Act and the Fair Trading Act are consumer laws that help ensure:
- you get the goods or services you pay for
- what you get is of acceptable quality.
It’s an offence to mislead a consumer about their contractual or legal rights when they buy something.
Bad service and faulty goods
If the service or product does not meet your expectations, you can:
- ask for the job to be redone
- cancel the service
- pay less money than was agreed
- not pay at all.
Know your rights when you’re shopping online — and what to do if anything goes wrong.
How to complain
Find out the best way to complain to increase your chances of your problem being solved.
If you're still not happy
The Disputes Tribunal can take claims of up to $15,000 (or $20,000 if both parties agree) on faulty goods if the seller has refused to fix, refund or replace them.
Complain if you think you were misled by advertising for something you’ve bought or services you’ve received.