After you apply for NZ citizenship
You get your documents back and wait to hear from the Citizenship Office. You need to attend a ceremony to become a citizen, then you can apply for a NZ passport.
The case officer might ask for more information while they are processing your application.
Getting your documents back
If you posted your application, your documents are copied and couriered back to you after 2 weeks.
When you find out about your application
If you are successful, you get a letter from the Citizenship Office. This should be about 2 months after you apply.
If there are any problems with your application, the case officer contacts you.
If you applied for exceptional consideration
A case officer writes to you after about 2 weeks. They explain your options.
You are sent a letter after about 2 to 4 months telling you if your application was successful.
If your application is declined
You are told which requirements you did not meet and what you can do before you apply again. You won't get a refund.
If you want to appeal the decision
A decision can only be reviewed if you can prove that the Minister was given the wrong advice or not enough information. Ask the Citizenship Office for a copy of the report that went to the Minister.
Freephone: 0800 22 51 51 (NZ only)
You have the right to complain to the Office of the Ombudsman.
Withdrawals and refunds
If you don't meet all the requirements for citizenship, you can withdraw your application and get a partial refund of your application fee.
If you withdraw, you can reapply when you clearly meet all of the requirements. You'll get a letter that explains your options.
Finding out about your ceremony
Ceremonies are run by local councils, not by the Citizenship Office. You will get a separate letter telling you about your ceremony.
When you can apply for a passport
As soon as you have been to your ceremony, you can apply for a passport if you want to.