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For information about COVID-19, visit the Unite against COVID-19 website

Contact the Citizenship Office

COVID-19 update:

Our New Zealand public counters are temporarily closed due to reduced staff capacity. If you need to call us, be aware that wait times are currently high.

You can still apply for citizenship online:

Apply for NZ citizenship

Application timeframes


0800 22 51 51 (NZ only)

Phone: +64 4 462 0651 (outside NZ)
Contact centre hours: Monday to Friday, 9am to 5.30pm
Postal address:
PO Box 10680
Wellington 6143
Online information:

What to include when you email us:

For enquiries about a current application, email and include:

  • the applicant’s full name, date of birth and country of birth
  • the delivery address and daytime contact number
  • details about your enquiry.
For general enquiries, email and include your daytime contact number.

Contact us through NZ Relay

If you are Deaf, hard of hearing, deaf-blind or speech-impaired, you can use the New Zealand Relay Service (NZ Relay) to contact us.

New Zealand Relay

Utility links and page information

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