Application timeframes

The Department of Internal Affairs (DIA) is transitioning from a paper-based citizenship application system to an online system. This means staff have to learn the new system and work in both the new and old systems during this transition.

COVID-19 lockdowns and restrictions have also affected application processing. Working from home is not possible in Levels 3 and 4 for privacy and security reasons, and DIA is following Ministry of Health COVID-19 guidelines – including physical distancing – which limits the number of staff who can physically be present in our offices. 

These circumstances have led to a backlog of applications waiting to be assessed by a case officer.

The Citizenship Office has brought in a team of temporary staff to process the applications left in the old system, freeing up permanent staff to increase proficiency and speed in the new system.

An increase of staff numbers and extra training in citizenship application processing has begun, and will continue in early 2022.

Further developments to the new online system will likely see a positive impact in reducing processing timeframes.

The Citizenship Office expects waiting times to reduce by mid-2022.

There is no urgent citizenship service. In rare circumstances we may be able to assess your application out of the standard queue order. However, this does not affect the time required for completing all necessary checks.

A request for urgency is usually only approved if you are in a situation out of your control and unable to get a travel document.

The Citizenship Office will consider whether you need citizenship:

• to travel for a medical emergency
• to represent New Zealand
• for work or deployment
• for humanitarian reasons.

Medical emergencies

You may meet this criterion if you need to leave the country to:

• help a sick relative, or
• get medical treatment you cannot get here.

It must be critical, and there must be no other option.

Representing New Zealand

You may meet this criterion if you:

• are representing New Zealand in sport or another activity, and
• need citizenship to take part in an upcoming event.

Employment and deployment

You may meet this criterion if you need citizenship to:

• start a new job, or
• join or deploy with the New Zealand Defence Force.

Humanitarian reasons

You may meet this criterion if you are in a position you have no control over for humanitarian reasons.

If you meet one of the above criteria

If you meet one of the above criteria, you must:

• write a letter explaining why you need urgent citizenship
• include evidence for your reasons (such as medical, employment or travel documents), and
• email the letter and evidence to citizenship@dia.govt.nz.

Requests for urgent processing are not approved for:

• financial reasons, such as not wanting to pay for a passport from your home country or a visa from another country
• a preference to travel on a New Zealand passport
• any other personal preference.