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Your consumer rights
Found in Consumer rights and complaints / Your consumer rights
You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.
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After you apply for NZ citizenship
Found in Passports, citizenship and identity / New Zealand citizenship / How to apply for NZ citizenship / After you apply for NZ citizenship
Find out what happens after you apply for citizenship.
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Pay fines for speeding, parking, safety-camera or other infringements
Found in Law, crime and justice / Paying fines / Pay fines for speeding, parking, safety-camera or other infringements
Paying fees and tickets online, what happens if you do not pay on time, and how to dispute them.
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Caring for someone with a health condition, injury or illness
Found in Health / Caring for someone with a health condition, injury or illness
You might be able to get money to help with caring for someone at home who has a disability, illness or health problems because of old age.
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Registry ceremonies for civil unions
Found in Family and whānau / Getting married / Civil unions / How to have a civil union in NZ / Registry ceremonies for civil unions
A registry ceremony has a set cost, standard vows, and takes about 30 minutes. You have it on a weekday, and not a public holiday.
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Urgent admission to a residential care facility
Found in Health / Rest homes and residential care / Moving into residential care / Urgent admission to a residential care facility
Even if your need is urgent, you can only move into your preferred rest home or hospital if it has a suitable vacancy.
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Your Admission Agreement and care plan
Found in Health / Rest homes and residential care / Moving into residential care / Your Admission Agreement and care plan
When you move into a rest home or hospital you sign an Admission Agreement. This contract has information about your rights and responsibilities. Your Care Plan is the other important document that’s prepared for you.
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Financial help if someone dies
Found in Family and whānau / Death and bereavement / Financial help if someone dies
If a loved one has died, you might be able to get help with the cost of the funeral, burial or cremation. In some circumstances, you might be entitled to help with living expenses or childcare.
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If you’re fired or unfairly dismissed
Found in Work / Workers’ rights / If you’re fired or unfairly dismissed
If the process to fire you has not been handled properly or the reason you’ve been fired is not valid, you can raise a personal grievance with your employer.
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Transfer to a different residential care facility
Found in Health / Rest homes and residential care / Moving into residential care / Transfer to a different residential care facility
You can transfer to another residential care facility if you want to. Or you may have to transfer if the level of care you need has changed.