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Terms: 10-18
Found in Terms: 10-18
10. Overview of the Operational Protocols The Operational Protocols will contain more detailed operational information than is possible in this Agreement.
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Contact details by topic
Found in Contact details by topic
If you’re unsure who to contact, use the list below to work out which government organisation could help with your question.
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Apply for your first adult passport
Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Apply for your first adult passport
If you are 16 or older, you need an adult passport. Adult passports cost $215 and are valid for 10 years.
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Check you meet the requirements for NZ citizenship
Found in Passports, citizenship and identity / New Zealand citizenship / Requirements for NZ citizenship / Check you meet the requirements for NZ citizenship
Use this self-check tool to find out if you meet the requirements for New Zealand citizenship.
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Applying for NZ Superannuation
Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / Applying for NZ Superannuation
NZ Superannuation is a universal payment for New Zealand citizens and residents who are 65 or older.
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Get proof you are not a citizen
Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship / Get proof you are not a citizen
You can get a certificate that proves you are not a New Zealand citizen.
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Complain to the Ombudsman
Found in Engaging with government / Complain about a government department / Complain to the Ombudsman
If you cannot solve a problem with a government agency, you can complain to the Ombudsman.
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Emergency help when you’re overseas
Found in Leaving NZ / Emergency help when you’re overseas
NZ Embassies can help you if something goes wrong while you’re outside NZ.
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Get a death certificate
Found in Family and whānau / Death and bereavement / Get a death certificate
You might need a death certificate if you're administering someone's estate or applying for a funeral grant from Work and Income or ACC.
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Get proof you are a citizen
Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship / Get proof you are a citizen
If you have lost or damaged your New Zealand birth certificate or your citizenship certificate, you can apply for a replacement or call to check your certificate number.