Emergency help when you’re overseas

Urgent after-hours help

Call the Consular Emergency Assistance number if, for example, you’re reporting a death, serious illness or injury, or arrest of a NZ citizen.

• Outside NZ: +64 99 20 20 20
• In NZ: 0800 30 10 30

What NZ embassies can help with

NZ embassies can help you or give you advice if something goes wrong while you’re outside NZ.

• Lost, stolen or damaged passport
• Financial difficulties
• Arrest and detention
• Illness and injury
• Death

They can also help with general advice so you can help yourself, and during crises such as civil unrest and natural disasters.

Find an embassy

What NZ embassies can’t help with

Consular and embassy staff can’t:

• pay bills for hotels, travel, legal or medical expenses or the costs of returning a body to NZ
• give you legal advice, investigate a crime or get you out of prison
• get you better conditions in prison or hospital than a local
• provide you with financial help — except in a real crisis, and you’ll have to pay any money back
• operate a mail service for you or store your stuff
• become involved in civil disputes.