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  • Apply for a child's first passport

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Apply for a child's first passport

    Child passports are for children aged 15 and under. They cost $125 and are valid for 5 years. When a child turns 16, their passport is still valid until it expires or is cancelled.

  • Renew or replace a child passport

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Renew or replace a child passport

    Renewing a child's passport costs $125. Child passports are valid for 5 years. Once a child turns 16 their passport is valid until it expires or is cancelled. After that, they must renew their passport as an adult.

  • Complain to the Ombudsman

    Found in Engaging with government / Complain about a government department / Complain to the Ombudsman

    If you cannot solve a problem with a government agency, you can complain to the Ombudsman.

  • Fences, driveways and drains

    Found in Housing and property / Neighbourhood problems / Fences, driveways and drains

    Neighbours should share the costs for fences and shared driveways. You may share the costs for some drains.

  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Where to find residential care costs and financial help

    Found in Health / Rest homes and residential care / Paying for residential care / Where to find residential care costs and financial help

    How to get information about the costs of residential care and what financial support is available to help you with the costs.

  • How many annual holidays you get

    Found in Work / Annual holidays / How many annual holidays you get

    All employees are entitled to at least 4 weeks’ paid annual holidays (annual leave) for each year they have worked for their employer.

  • Building your own home

    Found in Housing and property / Building and renovating / Building your own home

    There are laws you need to comply with when you’re building — whether you're hiring a builder or doing the work yourself.

  • Not returning to your job from parental leave

    Found in Work / Parental leave / Not returning to your job from parental leave

    You can decide to leave your job and resign at any time while you’re on parental leave. You just need to give the correct notice and it may affect any holiday pay you’re due.

  • Lottery grants for disabled people

    Found in Health / Financial help and services / Lottery grants for disabled people

    Grants funded by Lotto help to pay for equipment for disabled people who want to be more closely involved in their communities.

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