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  • Before you travel

    Found in Leaving NZ / Before you travel

    Avoid surprises — before you go, find and check your passport, pay your fines and check if there are any special travel requirements for the countries you’re visiting.

  • Get proof you are a citizen

    Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship / Get proof you are a citizen

    If you have lost or damaged your New Zealand birth certificate or your citizenship certificate, you can apply for a replacement or call to check your certificate number.

  • When you have a problem at work

    Found in Work / Workers’ rights / When you have a problem at work

    If you have a problem at work talk to your boss directly. If you cannot solve it you can get help from government and other organisations. Some of this help is free.

  • Dog problems and complaints

    Found in Housing and property / Neighbourhood problems / Dog problems and complaints

    If you're having problems with a dog, you can speak to the dog's owner. Otherwise you can speak to your local council.

  • Get proof you are not a citizen

    Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship / Get proof you are not a citizen

    You can get a certificate that proves you are not a New Zealand citizen.

  • Use RealMe to prove your identity online

    Found in Passports, citizenship and identity / Proving and protecting your identity / Use RealMe to prove your identity online

    Use RealMe to prove who you are online and securely access many government and private sector services online.

  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    Make a complaint if you have a problem with your electricity, gas, water, phone, internet or an issue with access to shared property for broadband installations.

  • Enduring Power of Attorney (EPA) for property

    Found in Family and whānau / Enduring Power of Attorney (EPA) for property

    An EPA for property is a legal document that means that someone can look after your money and property if you become unable to.

  • Complain about a TV or radio programme or an ad

    Found in Consumer rights and complaints / How to complain / Complain about a TV or radio programme or an ad

    If you think a TV or radio programme hasn't followed the broadcasting standards, or an ad (on TV, radio, the internet or in print) hasn't followed the advertising standards, you can complain to the relevant authorities.

  • Help for children with behaviour problems

    Found in Education / Learning support (special education) / Help for children with behaviour problems

    Programmes for schools, teachers and parents to help children with behaviour and learning problems.

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