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Complain about discrimination
Found in Law, crime and justice / Human rights in NZ / Complain about discrimination
Discrimination is illegal — you have the right to complain.
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Complain to the Ombudsman
Found in Engaging with government / Complain about a government department / Complain to the Ombudsman
If you cannot solve a problem with a government agency, you can complain to the Ombudsman.
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Complain about something you bought
Found in Consumer rights and complaints / How to complain / Complain about something you bought
If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.
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Make a complaint about residential care
Found in Health / Rest homes and residential care / Make a complaint about residential care
There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.
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Complain about your utility provider
Found in Consumer rights and complaints / How to complain / Complain about your utility provider
Make a complaint if you have a problem with your electricity, gas, water, phone, internet or an issue with access to shared property for broadband installations.
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Complain about a privacy breach
Found in Consumer rights and complaints / How to complain / Complain about a privacy breach
You can complain if your personal information is being revealed without your agreement or if an organisation refuses to let you see information about you.
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Complain about a TV or radio programme or an ad
Found in Consumer rights and complaints / How to complain / Complain about a TV or radio programme or an ad
If you think a TV or radio programme hasn't followed the broadcasting standards, or an ad (on TV, radio, the internet or in print) hasn't followed the advertising standards, you can complain to the relevant authorities.
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Make a complaint about food poisoning
Found in Health / Food safety / Make a complaint about food poisoning
500 New Zealanders a day get food poisoning. It’s a serious risk if you’re sick, pregnant, very young or elderly.
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Complain about your financial services provider
Found in Consumer rights and complaints / How to complain / Complain about your financial services provider
If you have a problem with your bank, insurance company or financial adviser, you can make a complaint.
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Complain about a marriage or civil union celebrant
Found in Family and whānau / Getting married / Complain about a marriage or civil union celebrant
If you have a serious problem with a marriage or civil union celebrant not performing their legal duties before, during or after your ceremony, you can make a formal complaint about them.