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For information about COVID-19, visit the Unite against COVID-19 website

Wellington office

COVID-19 update:

The Wellington public counter is open by appointment only.

If you need to come in for an appointment:

  • Wear a mask and practice physical distancing.
  • Only the person with the appointment will be allowed in, along with a support person if you need one.
  • Scan the QR code using the NZ COVID Tracer app.
  • Stay home if you feel unwell and call us instead.
Freephone: 0800 22 51 51 (New Zealand only)
Phone: +64 4 462 0651 (outside New Zealand)
Opening hours:

Monday to Friday: 9am to 4pm, by appointment only

Street address

Level 2, 7 Waterloo Quay
Wellington 6011
(Show map)

Postal address:
New Zealand Citizenship Office
PO Box 10680
Wellington 6143
Online information:

Contact us through NZ Relay

If you are Deaf, hard of hearing, deaf-blind or speech-impaired, you can use the New Zealand Relay Service (NZ Relay) to contact us.

New Zealand Relay

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