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For information about COVID-19, visit the Unite against COVID-19 website

Australia office

COVID-19 update:

The Sydney public counter is closed due to restrictions in NSW.

We are currently operating with significantly reduced staff, which is impacting service and delivery times. We thank you for your patience.

If you can, apply online or by post. For urgent enquiries, call us.


1300 559 535 (Australia only)

Monday to Friday, 6am–5pm (Sydney time)


+61 2 9225 2300 (outside Australia)

Monday to Friday, 6am–5pm (Sydney time)

Opening hours: Monday to Friday, 10am to 3pm (excluding public holidays)
Street address:
Level 22
20 Bond Street
Sydney NSW 2000
(Show map)
Postal address:
GPO Box 365
New South Wales 2001
Online information:

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