Help with common questions and technical issues when using the NZ Verify app.
Digital credentials
How do I get my organisation’s digital credential verified in the app?
The app can only verify credentials that are built to an agreed international standard.
To have your organisation’s digital credential verifiable by NZ Verify — contact the Government Digital Delivery Agency (GDDA) NZVerifyApp@dia.govt.nz.
What credentials can the app verify?
The app can currently verify:
United States mobile driver licences — Alaska, Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Illinois, Iowa, Louisiana, Maryland, Montana, New Mexico, New York, North Dakota, Ohio, Puerto Rico, Utah, Virginia.
Australia mobile driver licences — Queensland.
More credentials will be added as they become available.
Can foreign-issued credentials be used in New Zealand?
All existing laws continue to apply for both physical and digital credentials. The NZ Verify app does not change when or where they can be used.
The GDDA is working with other public agencies to identify legislative or regulatory changes needed to support wider use of digital identity credentials.
Why does the app not support the New South Wales or Victoria digital driver licences?
NZ Verify supports credentials that meet an agreed international standard. Digital driver licences produced by New South Wales and Victoria do not currently meet the standard.
Both Australian states have indicated they intend to meet the standard in the future. When they do, NZ Verify will support them.
Can I use the app to hold or be issued a digital credential?
No. NZ Verify only verifies digital credentials — it does not store or issue them.
The Govt.nz app has a digital wallet that can hold your credentials.
NZ Verify app Government Digital Delivery Agency Te Kawa Mataaho | Public Service Commission PO Box 329 Wellington 6140 New Zealand
Keep your message respectful
Be polite when sending feedback to the NZ Verify team.
When you send the NZ Verify team questions, we’ll do our best to answer them.
Abusive messages may not get a response and might be blocked. Abuse of any kind is not tolerated, including racism, sexism, bad language and threatening behaviour.
