Skip to main content
Note:

For information about COVID-19, visit the Unite against COVID-19 website.

If you’re not sure who to contact

If you have a question about a government service, use the topic list to work out which government organisation to contact.

Contact details by topic

People often have questions about these topics. You need to contact the government organisation that matches your topic and question.

Travelling or moving to NZ

Visas

Contact Immigration NZ (INZ) for New Zealand Electronic Travel Authority (NZeTA) applications or if you have questions about immigration. There are different types of visas and each has its own requirements and allows you to do different activities in New Zealand.

Contact us — INZ

Find out the status of your visa application

You can find out your application status by logging in to INZ with your client number. If you feel you are waiting too long to hear back about a visa application, first check that you know how long it takes to process your type of visa.

How long it takes to process a visa application — INZ

Importing goods, animals or personal belongings

For customs clearance for bringing items into New Zealand, you may need to contact both the NZ Customs Service and the Ministry for Primary Industries (MPI).

Contact us — NZ Customs Service

Contact us — MPI

COVID-19: Travelling to NZ

Before you book your flights, find out about the requirements for registering for your voucher for managed isolation.

COVID-19, travel to NZ and visas

COVID-19: New Zealanders overseas

Make sure you are up to date with the official advice for New Zealanders living and travelling overseas.

Advice for New Zealanders overseas — Safe Travel

You may also need to know where NZ embassies are in certain countries and territories.

Embassies — Ministry of Foreign Affairs and Trade

Emergency help when you’re overseas

Staying on in NZ

Applying for the same or a different type of visa

If you are in New Zealand on a New Zealand Electronic Travel Authority (NZeTA), or another type of visa, you may want to stay in NZ. Check with Immigration New Zealand (INZ) about whether you are eligible to stay and which type of visa you can apply for that fits your situation.

Explore NZ visa options — INZ

Contact us — INZ

Citizenship

Contact the Department of Internal Affairs (DIA) for information about how to apply for citizenship in New Zealand.

New Zealand citizenship

General contact information — Citizenship

Staying on in NZ because of COVID-19

If you are in New Zealand on a visa, check with Immigration NZ (INZ) if you need to apply for the same or a different type of visa.

COVID-19 — INZ

If you have a temporary visa and cannot return home because of COVID-19, you may be eligible for support through Work and Income New Zealand (WINZ).

Emergency benefit for temporary visa holders — WINZ

Leaving NZ

Passports

Contact the Department of Internal Affairs (DIA) for passport applications and renewals.

Contact us — Identity and passports

Visas

Immigration NZ (INZ) is the main government organisation for finding out about visa requirements — for example, if or when your visa expires — for visitors, students, refugees and migrants in New Zealand. For visas in another country or territory, you will need to contact their immigration authority.

Contact us — INZ

Exporting goods, animals or personal belongings

For customs clearance on taking items out of NZ, you may need to contact both the NZ Customs Service and the Ministry for Primary Industries (MPI).

Contact us — NZ Customs Service

Contact us — MPI

COVID-19: Leaving NZ

Get the latest offical advice on whether it is safe to travel right now.

COVID-19 — Safe Travel

Before leaving New Zealand, check that your NZ passport is valid and, with your airline, that you meet travel and transit requirements. 

Contact us in New Zealand — Identity and passports

Embassies — Ministry of Foreign Affairs and Trade

Health advice, workplace safety, ACC

Health and services

Contact the Ministry of Health (MoH) for health advice and information on eligibility for disability and care support, and other assistance.

Contact us — MoH

My DHB list of district health boards — MoH

For general health advice and information, call 0800 611 116.

Mental health and addictions

You can speak with a professional counsellor by free call or text on 1737. It is free and open anytime, 24/7.

1737.org.nz

Need to talk? Free phone or text 1737 — MoH

Workplace safety and injuries

Contact WorkSafe for queries about workplace safety and regulations.

Contact us — WorkSafe

Report a serious work health and safety issues, injury or death to WorkSafe.

Notify WorkSafe

Contact Accident Compensation Corporation (ACC) for questions about injuries, claims and payments contact.

Contact us — ACC

COVID-19: Health

COVID-19 diagnosis, testing and treatment is free. This is irrespective of citizenship, visa status, nationality or medical insurance coverage.

COVID-19 questions and answers — MoH

If you have coronavirus symptoms contact:

ACC contact details for clients, businesses, employees, and providers.

COVID-19 — ACC

Births, deaths, marriages

Contact the Department of Internal Affairs (DIA) about birth and marriage certificates, or other matters about births, deaths and marriages.

Births, Deaths and Marriages

General contact information — DIA

Financial support — benefits, payments, out of work

Work and Income New Zealand

Work and Income New Zealand (WINZ) is the main government organisation that can help if you have questions about benefits, allowances, NZ Super, Veteran’s pension, living expenses, or if you are out of work.

WINZ may be able to help, even if you’re not on a benefit:

Working for Families and Best Start

Contact Inland Revenue (IR) for information about applying for and receiving Working for Families or Best Start, or both.

Working for Families and Best Start: contact us — IR.

Child support

Contact Inland Revenue (IR) for information about setting up and maintaining your child support.

Child support: contact us — IR

Housing, rates, renting

Housing

Contact Work and Income New Zealand (WINZ) for information about help with living expenses or finding emergency housing. 

Contact us — WINZ

The Ministry of Housing and Urban Development (HUD) works on housing and urban development policy and support.

Contact us — HUD

The Crown agency, Kāinga Ora–Homes and Communities, is the public housing landlord and partner in urban developments.

Contact us — Kāinga Ora

Rates

For help with a rates postponement or rebates, contact your local council.

Find your local council by region

Rates rebate calculator

Renting

Tenancy Services provides information and guides on tenancy rights and responsibilities for tenants and landlords.

Contact us — Tenancy Services

Work, employment rights, paid parental leave

Advertising and looking for work

People seeking work and employers looking for staff can connect on Work and Income’s Keep New Zealand Working website.

Keep New Zealand Working — WINZ

Find a job in our Public Service — jobs.govt.nz

Visas allowing you to work

If you are not a New Zealand citizen, Immigration NZ (INZ) is the main government organisation for finding out about visa requirements — for example, if or how much you can work in New Zealand. Some visas allow you to work in NZ and other types of visas do not.

Explore NZ visa options — INZ

Contact us — INZ

Employment rights

If you are a business or employee, contact Employment New Zealand for information about employment rights and responsibilities.

Contact us — Employment NZ

Paid parental leave

Contact Inland Revenue (IR) for information about applying for and receiving paid parental leave if you are eligible.

Paid parental leave: contact us — IR

Covid-19: impacts on work

Employment NZ has information about COVID-19 and the workplace for employees, employers and businesses.

Coronavirus (COVID-19) and the workplace — Employment NZ

For financial assistance if you are made redundant, contact Work and Income New Zealand (WINZ).

COVID-19 — WINZ

If you are an employer with full-time, casual or part-time staff, a sole trader or self-employed, WINZ also has information about the:

  • short-term absence payment — to help with paying employees who cannot work from home while they wait for a COVID-19 test result
  • leave support scheme — for helping to pay staff who need to self-isolate and cannot work from home.

COVID-19 — WINZ

The employer helpline for redundancy support is 0800 778 008.

Tax — including tax numbers, KiwiSaver and student loans

Contact Inland Revenue (IR) if you have questions about tax, such as income tax, goods and services tax, or employing staff.

Contact us — IR

Tax numbers

Most types of income mean you will need to get a tax number — called an IRD number — in New Zealand. If you are not sure, contact IR.

IRD numbers — IR

KiwiSaver

IR has information to help you start and maintain your KiwiSaver.

KiwiSaver: contact us — IR

Student loans

Contact Inland Revenue (IR) for information about your student loan.

Student loans: contact us — IR

NZ Parliament and the Beehive

NZ Parliament

Contact details for queries about Parliament including the visitor centre, education services, Parliamentary Information Service, Office of the Speaker, and media enquiries.

Contact us — NZ Parliament

Check options for how to contact an MP while electorate and community offices are closed.

Contact an MP — NZ Parliament

The Beehive

On the Beehive website you can select the name of the Prime Minister, Member of Parliament (MP), spokesperson, or portfolio and complete the online feedback form.

Contact us — The Beehive

Making a complaint

Full list of government organisations

If you need to make a complaint, first contact the service provider or the department responsible. Most organisations have a complaints phone number or email address. If you’re not sure, call the department’s head office phone number.

Government A–Z

Consumers and businesses

The Commerce Commission has information for consumers and business on fair trading, regulated industries, competition, mergers and authorisations.

Contact us — Commerce Commission

Banks

For complaints about your bank, contact the Banking Ombudsman.

Contact us — Banking Ombudsman

Employment complaints

If you have concerns about an employer not meeting the wage subsidy or leave support conditions, Employment New Zealand has guidance on how to resolve your concerns or make a complaint.

Wage Subsidy Scheme: Complaints about employers — Employment NZ

Consumer rights and complaints

For price concerns on essential products and services, contact the Ministry of Business, Innovation and Employment (MBIE) using their form about prices.

Contact us — MBIE

You can file a Disputes Tribunal online application form on the Tribunal’s website.

Contact us — Disputes Tribunal

Privacy complaints

Contact the Office of the Privacy Commissioner.

Contact us — Office of the Privacy Commissioner

A–Z list of government organisations

Using our Government A–Z directory, see a full list of government organisations and their contact details.

Government A–Z

Utility links and page information

Is there something wrong with this page?

Page last updated: