If you’re not sure who to contact
If you have a question about a government service, you’ll need to contact the government organisation that provides the service. Use this information to help you work out who to contact.
Contact details for government agencies for general and COVID-19 queries.
If you cannot work out who to contact
Email or write to the Govt.nz team with your question. If you email Govt.nz you will get a reply within 5 working days.
Do not include any documents, personal or financial information in your message to Govt.nz other than your email or return postal address.
Hours: 9am to 5pm, Monday to Friday.
Email: govtnz@dia.govt.nz
Postal addresses
Govt.nz:
Govt.nz general enquiries
Digital Public Service branch
Department of Internal Affairs
PO Box 805
Wellington 6140
New Zealand
Passports:
New Zealand Passport office
Department of Internal Affairs
PO Box 1568
Wellington 6140
Citizenship:
CitizenshipDepartment of Internal Affairs
PO Box 10680
Wellington 6143
New Zealand
Feedback about the Govt.nz website
You can ask a question about the Govt.nz website, suggest an improvement, or report a problem to the Govt.nz team.
Feedback about the Govt.nz website
Social media
Twitter (@govtnz)If you send Govt.nz questions, the Govt.nz team will do its best to answer them.
Please be courteous.
If your message is abusive you may not get a response and might be blocked. Abuse of any sort is not tolerated. This includes (but is not limited to) racism, sexism, bad language and threatening behaviour.
The social media accounts are there to help community engagement. They’re not there for political purposes — this means you will not get a response to any political messages you send Govt.nz.
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