Note:

For everything you need to know about COVID-19, go to covid19.govt.nz

Unite against COVID-19

If you're not sure who to contact

If you have a question about a government service, you’ll need to contact the government organisation that provides the service. Use this information to help you work out who to contact.

Contact details for government agencies for general and COVID-19 queries.

Travelling to NZ

The Ministry of Foreign Affairs and Trade (MFAT) is the main agency for NZ citizens overseas, NZ embassies and foreign representatives to NZ.

MFAT — Contact us

Contact Immigration NZ (INZ) for NZeTA applications, immigration and visa queries for visitors, migrants, refugees and students.

INZ — Contact us

Contact the Department of Internal Affairs (DIA) for queries about citizenship.

General citizenship contact information

The NZ Customs Service and the Ministry for Primary Industries (MPI) control what items you can bring into New Zealand as personal belongings or imported goods.

COVID-19: Travelling to NZ

Information for New Zealanders overseas.

Before you book your flights, find out about the requirements for registering for your voucher for managed isolation. 

For customs clearance for bringing items into New Zealand, you may need to contact both:

Leaving NZ

The Department of Internal Affairs (DIA) is the main agency for queries about passport applications and renewals, and citizenship.

Identity and passports — Contact us

Immigration NZ (INZ) is the main agency for queries about visa and work requirements for overseas visitors, students, refugees and migrants.

INZ — Contact us

COVID-19 Leaving or staying on in NZ

If you have symptoms of COVID-19 you can get free COVID-19 related care. This is irrespective of citizenship, visa status, nationality or medical insurance coverage.

COVID-19 questions and answers

Before leaving New Zealand, check your NZ passport is valid and with your airline that you meet travel and transit requirements. 

For customs clearance on taking items out of NZ, you may need to contact both:

Staying on in NZ

If you’re in New Zealand on a visa, check with Immigration NZ (INZ) if you need to re-apply online for a visa holder extension.

INZ COVID-19 visa holder extension

If your visa allows you to work in New Zealand, your employer may be able to apply for a wage subsidy through Work and Income New Zealand (WINZ).

WINZ COVID-19 How we can help

Health advice, workplace safety, ACC

Contact the Ministry of Health (MoH) for information on health advice, eligibility for services, disability and care support, and other assistance.

Contact WorkSafe for queries about workplace safety and regulations.

WorkSafe — Contact us

Report a serious work health and safety issues, injury or death to WorkSafe.

Notify WorkSafe

Contact Accident Compensation Corporation (ACC) for queries about injuries, claims and payments contact.

ACC — Contact us

COVID-19 Health and mental health support

COVID-19 diagnosis, testing and treatment is free. This is irrespective of citizenship, visa status, nationality or medical insurance coverage.

COVID-19 questions and answers

If you have coronavirus symptoms contact:

For general health advice and information call 0800 611 116

To connect with a professional counsellor, free call or text 1737.

WorkSafe — COVID-19 contact us

ACC contact details for clients, businesses, employees, and providers.

ACC — COVID-19

Births, deaths and marriages

The Department of Internal Affairs (DIA) is the main agency for queries about birth and marriage certificates, or other matters to do with births, deaths and marriages.

Births, deaths and marriages office

Financial support — benefits, payments, out of work

Work and Income New Zealand (WINZ) is the main agency that can help if you have questions about benefits, allowances, NZ Super, Veteran’s pension, living expenses, or if you're out of work.

WINZ may be able to help, even if you’re not on a benefit.

Housing and renting

Contact Work and Income New Zealand (WINZ) for information about help with living expenses or finding emergency housing. 

WINZ — Contact us

The Ministry of Housing and Urban Development (HUD) works on housing and urban development policy and support. The Crown agency, Kāinga Ora–Homes and Communities, is the public housing landlord and partner in urban developments.

Tenancy Services provides information and guides on tenancy rights and responsibilities for tenants and landlords.

Tenancy Services — Contact us

For help with a rates postponement or rebates, contact your local council.

Find your local council by region

COVID-19 Housing and renting support

WINZ may be able to help with living expenses even if you’re not on a benefit, and emergency housing.

Other agencies: 

Work, employment rights, wages and redundancy

If you’re a business or employee, contact Employment NZ for general queries about employment rights and responsibilities.

Employment NZ — Contact us

Immigration NZ (INZ) is the main agency for queries about visa and work requirements for overseas visitors, students, refugees and migrants.

INZ — Contact us

People seeking work and employers looking for staff can connect on Work and Income’s Keep New Zealand Working website.

Keep New Zealand Working

Workplace guidance for employers and employees. 

Covid-19

Employment NZ Coronavirus (COVID-19)

For financial assistance if you are made redundant, contact Work and Income New Zealand (WINZ).

WINZ COVID-19 How we can help

If you’re an employer with fulltime, casual or part-time staff, a sole trader or self-employed, contact WINZ about the wage subsidy scheme.

Tax, tax relief, Working for Families, KiwiSaver, student loans

Contact Inland Revenue (IR) if you have questions about tax, KiwiSaver, Working for Families or student loan payments.

IR — Contact us

Financial help for businesses, employees, families, and students.

NZ Parliament and the Beehive

Contact details for queries about Parliament including the visitor centre, education services, Parliamentary Information Service, Office of the Speaker, and media enquiries.

NZ Parliament — Contact us

Find out who your local Member of Parliament (MP) is for your area.

Contact an MP

On the Beehive website you can select the name of the Prime Minister, MP, spokesperson, or portfolio and complete the online feedback form.

The Beehive

Check options for how to contact an MP while electorate and community offices are closed.

Contact an MP

Making a complaint

If you need to make a complaint, first contact the service provider or the department responsible. Most organisations have a complaints phone number or email address. If you’re not sure, call the department’s head office phone number. 

Government A – Z

The Commerce Commission has information for consumers and business on fair trading, regulated industries, competition, mergers and authorisations.

Commerce Commission — Contact us

For complaints about your bank, contact the Banking Ombudsman.

Banking Ombudsman — Contact us

Employment complaints

If you have concerns about an employer not meeting the wage subsidy conditions, Employment NZ has guidance on how to resolve your concerns or make a complaint.

Wage Subsidy Scheme: Complaints about employers

Consumer rights and complaints

For price concerns on essential products and services, contact the Ministry of Business, Innovation and Employment (MBIE).

Email pricewatch@mbie.govt.nz 

For complaints about your bank, contact the Banking Ombudsman.

Banking Ombudsman — Contact us

You can file a Disputes Tribunal online application form on the Tribunal’s website while some district courts are closed. 

Privacy complaints

Contact the Office of the Privacy Commissioner.

Contact us

If you cannot work out who to contact

Email or write to the Govt.nz team with your question. If you email Govt.nz you will get a reply within 5 working days.

Do not include any documents, personal or financial information in your message to Govt.nz other than your email or return postal address.

Hours: 9am to 5pm, Monday to Friday.

Email: govtnz@dia.govt.nz

Postal addresses 

Govt.nz:

Govt.nz general enquiries
Digital Public Service branch
Department of Internal Affairs
PO Box 805
Wellington 6140
New Zealand

Passports:

New Zealand Passport office
Department of Internal Affairs
PO Box 1568 
Wellington 6140

Citizenship:
Citizenship
Department of Internal Affairs
PO Box 10680
Wellington 6143
New Zealand

Feedback about the Govt.nz website

You can ask a question about the Govt.nz website, suggest an improvement, or report a problem to the Govt.nz team.

Feedback about the Govt.nz website

Social media

Twitter (@govtnz)

If you send Govt.nz questions, the Govt.nz team will do its best to answer them.

Please be courteous.

If your message is abusive you may not get a response and might be blocked. Abuse of any sort is not tolerated. This includes (but is not limited to) racism, sexism, bad language and threatening behaviour.

The social media accounts are there to help community engagement. They’re not there for political purposes — this means you will not get a response to any political messages you send Govt.nz.

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