In New Zealand
If you have a question about a Births, Deaths and Marriages (BDM) order or need advice, our kaimahi are here to help.
Information we need from you
To help us answer your query, have the following information ready to tell us over the phone or by email.
For a general enquiry
Provide:
- your full name
- your email address
- your phone number
- the BDM product or service you’re enquiring about.
For a current or past order
Provide details of the order including:
- the type of product or service applied for
- the applicant’s:
- full name
- date of birth
- delivery address.
Example
A birth certificate for:
- John Michael Smith
- date of birth — 1 February 2012
- delivery address — 1A Queen Street, Auckland 1010.
Also provide:
- your name, if not the applicant
- full names of both parties, if for a marriage or civil union
- your email address
- your phone number.
Contact one of our offices in New Zealand
Our public counters are open by appointment only.
We encourage you to apply wherever possible using our online services.
If you need to call us, be aware that wait times are currently high. If your call does not connect, try again later. Calls will connect when lines become available.
BDM contact centre
The BDM contact centre is open Monday to Friday, 9am to 5.30pm.
Freephone:
0800 22 52 52 (NZ only)
Phone from other countries:
Email:
Postal address:
PO Box 10526
Wellington 6140
New Zealand
Our offices
Our public counters around New Zealand are open by appointment only.
We encourage you to apply wherever possible using our online services.
Auckland
Our Auckland public counter is open by appointment only.
Bring a credit or debit card with you – our counters no longer accept cash payments.
We encourage you to apply wherever possible using our online services.
Office information
- Wheelchair accessible
- Telephone and video interpreting services available
- Public transport nearby
- Parking nearby
Location
Department of Internal Affairs
Carlaw Park
Ground Level
12-14 Nicholls Lane
Building 2
Parnell
Auckland 1052
Manukau
Our Manukau public counter is open by appointment only.
We encourage you to apply wherever possible using our online services.
Phone:
Street address:
Level 5, 5 Osterley Way
Manukau City Centre
Auckland 2104
Wellington
Our Wellington public counter is open by appointment only.
We encourage you to apply wherever possible using our online services.
Phone:
Street address:
Level 2, 7 Waterloo Quay
Pipitea
Wellington 6011
Postal address:
Registrar of Births, Deaths and Marriages
PO Box 10526
Wellington 6140
Christchurch
Our Christchurch public counter is open by appointment only.
We encourage you to apply wherever possible using our online services.
Phone:
Street address:
Level 1, BNZ Centre
120 Hereford Street
Christchurch 8011
Postal address:
Registrar of Births, Deaths and Marriages
PO Box 25211
Christchurch 8140
Contact us through NZ Relay
If you are deaf, hard of hearing, deaf-blind or speech-impaired, you can use the New Zealand Relay Service (NZ Relay) to contact us.