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  • Services offered in residential care

    Found in Health / Rest homes and residential care / Services offered in residential care

    The services offered by residential care providers can vary. They must tell you about the services they offer and be clear about which ones you must pay extra for.

  • Refugees coming to New Zealand

    Found in Immigration and visas / Refugees coming to New Zealand

    Over 1,000 people come to New Zealand every year as refugees. Find out who can come here as a refugee and how the New Zealand government helps them resettle here.

  • Apply for a Residential Care Loan

    Found in Health / Rest homes and residential care / Paying for residential care / Apply for a Residential Care Loan

    A Residential Care Loan is an interest-free loan paid directly to your rest home or hospital to help cover the cost of your care. You might be able to get the loan if most of your money is tied up in your house, or you have limited assets.

  • Apply for a Residential Care Subsidy

    Found in Health / Rest homes and residential care / Paying for residential care / Apply for a Residential Care Subsidy

    The Residential Care Subsidy helps with the cost of your long-term care and is paid directly to your rest home or hospital. You’ll need to have your care needs, and then your finances, assessed.

  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • In the United Kingdom

    Found in Government A-Z / Births, Deaths and Marriages / Births, Deaths and Marriages contact information / In the United Kingdom

    Our London office is open by appointment only, from 10am to 2pm (excluding public holidays).

  • In Australia

    Found in Government A-Z / Births, Deaths and Marriages / Births, Deaths and Marriages contact information / In Australia

    Our Sydney office is open by appointment only, from 10am to 3pm (excluding public holidays).

  • Asset thresholds for the Residential Care Subsidy

    Found in Health / Rest homes and residential care / Paying for residential care / Asset thresholds for the Residential Care Subsidy

    To get the Residential Care Subsidy, your assets and income must be under certain limits.

  • Urgent admission to a residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Urgent admission to a residential care facility

    Even if your need is urgent, you can only move into your preferred rest home or hospital if it has a suitable vacancy.

  • Who can move into residential care

    Found in Health / Rest homes and residential care / Who can move into residential care

    When you can no longer manage in your own home, you can move into a rest home or hospital. Your doctor, other health professionals, and your family or whānau can help you decide where to move and when.

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