Services offered in residential care
The services offered by residential care providers vary from one to another. They must tell you about the services they offer and be clear about which ones you pay extra for.
If the home has a contract with a District Health Board (DHB), there are some services they must offer and can’t charge you extra for.
Lifestyle
Residential care services must provide:
- healthy meals and snacks — as much as possible they should take account of your personal tastes, and medical or cultural needs
- laundry and cleaning services
- equipment that helps you get around, such as wheelchairs or walking frames
- clinical or other equipment that helps with your personal care — this ranges from thermometers to a stethoscope, hospital beds to hand rails
- some recreational activities
- radio, television and mail services.
Healthcare
They must provide:
- visits from a General Practitioner (GP) — this is usually a doctor they appoint to look after you
- medicines that are prescribed for you by your GP — but only those subsidised by the government agency, Pharmac
- nursing care – this includes having a registered nurse available to oversee your care
- dressings, continence supplies or other products used in your treatment
- transport for medical or health reasons, for example to and from an appointment at a public hospital
- someone to accompany you to health appointments if your family or friends aren’t able to.
Accommodation
They must provide:
- accommodation that is suitable for older people — it must be comfortable, safe, offer privacy and support your wellbeing
- a garden or safe outdoor space that has sheltered seating and is easy to get to.
Premium rooms
Depending on the rest home or hospital you choose, you’ll usually pay extra for an ensuite bathroom or a large room (known as a premium room).
Premium rooms cost more per day than standard rooms. Rates for these rooms vary throughout the country.
Care suites in retirement villages
Some villages offer care in care suites — also known as serviced apartments. In a care suite, you purchase an ‘Occupation Right Agreement’, also known as a ‘Licence to Occupy’ and receive care in your care suite.
You might be able to get the Residential Care Subsidy while living in a care suite.
If you need more information about care suites, call Seniorline:
Other residential care services
Some services are not covered by your maximum contribution, so you will need to pay for them yourself.
The services can include:
- extra services, for example a newspaper, Sky TV or streaming service subscription
- premium room fees
- medicine or vitamins not prescribed by a doctor
- specialists or other healthcare not publicly funded through the DHB, for example, x-rays. See: Seeing a specialist
- glasses, hearing aids and dental care
- personal items and services, for example, magazines or hairdressing
- clothing and dry cleaning
- personal mobility aids, for example, your own wheelchair or mobility scooter
- insurance of your personal belongings
- leisure costs, for example, tickets to shows or club memberships.
Services that are not covered by the maximum contribution must be listed in your admission agreement.
What you pay for residential care
