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  • Refugees coming to New Zealand

    Found in Immigration and visas / Refugees coming to New Zealand

    Over 1,000 people come to New Zealand every year as refugees. Find out who can come here as a refugee and how the New Zealand government helps them resettle here.

  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • How government works

    Found in Engaging with government / How government works

    The Government is formed after a democratic election held every 3 years.

  • How to get an IRD number

    Found in Tax, benefits and finance / Get an IRD number / How to get an IRD number

    It’s important to get an IRD number as all your tax, entitlements (like student loan or Working for Families Tax Credits) and personal details are linked to this number.

  • How to apply for a visitor visa

    Found in Immigration and visas / Visitor visas and the NZeTA / How to apply for a visitor visa

    If you come to New Zealand on a holiday, you might need to apply for a visitor visa before you arrive. Work out what you need to do to apply.

  • How to get fertility treatment

    Found in Family and whānau / Fertility issues and assisted reproduction / How to get fertility treatment

    Some fertility treatments are funded for eligible people in NZ.

  • How to make a submission on a bill

    Found in Engaging with government / Consultations — have your say / How to make a submission on a bill

    How to find out what parliamentary bills are open for public feedback and options for how to make a submission.

  • How to pay the International Visitor Levy

    Found in Immigration and visas / Visitor visas and the NZeTA / How to pay the International Visitor Levy

    Most people visiting New Zealand for a short period of time must pay the NZD$35 International Visitor Conservation and Tourism Levy (IVL).

  • Community Services Card

    Found in Health / Financial help and services / Community Services Card

    Work and Income supply the Community Services Card (CSC) on behalf of the Ministry of Health to help lower healthcare costs.

  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

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