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  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • Postpone or defer paying your rates

    Found in Housing and property / Get financial help with housing / Postpone or defer paying your rates

    If you own your own home, many councils let you postpone or defer paying your rates. Check with your council to find out if they offer this service and whether you are eligible.

  • Get someone else’s birth, death, or marriage certificate

    Found in History, culture and heritage / Research your family history / Get someone else’s birth, death, or marriage certificate

    New Zealand birth, death, marriage, civil union and name change certificates are public records. In most cases, they can be ordered by anyone.

  • Working over Easter

    Found in Work / Public holidays and work / Working over Easter

    Only Good Friday and Easter Monday are public holidays. Easter Sunday is not a public holiday, and shops can choose to open if their local council lets them.

  • Māori history

    Found in History, culture and heritage / New Zealand's history / Māori history

    Māori are tangata whenua — people of the land. They came to Aotearoa from Polynesia in the 13th century and created a new language and culture.

  • When you arrive in Australia

    Found in Leaving NZ / Travel or move to Australia / When you arrive in Australia

    If you plan to work and live in Australia, there are things you’ll need to sort out as soon as you arrive, like your tax, healthcare and driver licence.

  • Taking parental leave

    Found in Work / Parental leave / Taking parental leave

    As well as maternity and paternity leave, there are other leave options for eligible parents and carers. You may be able to get parental leave payments from the government.

  • Financial help for first home buyers

    Found in Housing and property / Buying or selling a home / Financial help for first home buyers

    You may be able to get government help to buy your first home if you’re a KiwiSaver member, a Kāinga Ora tenant and wish to buy the house that you live in, or are Māori and want to live on your ancestral land.

  • Governing legislation

    Found in Recreation and the environment / Daylight saving in NZ / Governing legislation

    Our timezone, the daylight saving dates and the rules around what happens if you are working when the clocks change are governed by 2 pieces of legislation.

  • Family violence leave

    Found in Work / Family violence leave

    If you, or a child in your care, are affected by domestic and family violence, you can ask your employer for paid family violence leave and flexible working arrangements.

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