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  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • Order a birth certificate

    Found in Passports, citizenship and identity / Proving and protecting your identity / Order a birth certificate

    New Zealand birth certificates are a record of birth. You can order a birth certificate online. It costs $33 for a standard certificate.

  • Health requirements for a student visa

    Found in Immigration and visas / Get a New Zealand student visa / Before you apply for a student visa / Health requirements for a student visa

    You need to be healthy to get a student visa in NZ. Depending on where you're from and how long you want to stay, you may need to provide health certificates with your application.

  • Paying for heating

    Found in Health / Help in your home / Paying for heating

    If you're ill or have a disability, you can apply for help with the cost of heating your home. What you can get depends on your circumstances and also your income and assets.

  • Home modifications

    Found in Health / Help in your home / Home modifications

    Improving safety in your home by installing hand rails or a ramp can help you manage more easily in your home if you have a disability or an injury.

  • Debt collection and repossession

    Found in Consumer rights and complaints / Debt and credit records / Debt collection and repossession

    Know your rights when a debt collector demands payment or takes your stuff because you cannot pay your bills.

  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company or financial adviser, you can make a complaint.

  • Legal help when being harassed

    Found in Law, crime and justice / Abuse, harassment and domestic violence / Legal help when being harassed

    If you're being harassed by someone you're not in a relationship with, you can apply for a restraining order.

  • Finding information about your adoption

    Found in Family and whānau / Adoption and fostering / Finding information about your adoption

    If you were born in New Zealand and you're adopted, once you turn 20 you can request your pre-adoptive birth certificate and information about your adoption records held by Oranga Tamariki.

  • Donate sperm or eggs

    Found in Family and whānau / Fertility issues and assisted reproduction / Donate sperm or eggs

    You can donate sperm or eggs to someone you know, or you can contact a fertility clinic to apply to be a donor for someone you don’t know.

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