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  • Noisy neighbours

    Found in Housing and property / Neighbourhood problems / Noisy neighbours

    Try asking your neighbours to be quiet if they're making too much noise. You can also complain to their landlord or the council.

  • Providing information when making financial transactions

    Found in Tax, benefits and finance / Providing information when making financial transactions

    You may be asked for information to prove who you are and where your money came from to complete certain financial transactions.

  • Telling someone about your criminal record

    Found in Law, crime and justice / Telling someone about your criminal record

    There are details of your criminal record that you need to provide if asked — for example, when applying for a visa to travel overseas.

  • Finding your birth child

    Found in Family and whānau / Adoption and fostering / Finding your birth child

    If you've placed a child for adoption and they are now over 20 years old, you can ask Oranga Tamariki—Ministry for Children for help finding them.

  • Change your gender on your official ID

    Found in Passports, citizenship and identity / Changing your gender / Change your gender on your official ID

    If you’ve changed your gender, or if your gender has been wrongly recorded, you can update your official identification. You can record your gender as M (male), F (female) or X (gender diverse).

  • Refugees coming to New Zealand

    Found in Immigration and visas / Refugees coming to New Zealand

    Over 1,000 people come to New Zealand every year as refugees. Find out who can come here as a refugee and how the New Zealand government helps them resettle here.

  • When you arrive in Australia

    Found in Leaving NZ / Travel or move to Australia / When you arrive in Australia

    If you plan to work and live in Australia, there are things you’ll need to sort out as soon as you arrive, like your tax, healthcare and driver licence.

  • Renew or replace a child passport

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Renew or replace a child passport

    Renewing a child's passport costs $125. Child passports are valid for 5 years. Once a child turns 16 their passport is valid until it expires or is cancelled. After that, they must renew their passport as an adult.

  • Paying for heating

    Found in Health / Help in your home / Paying for heating

    You can get government help with the cost of heating and insulating your home depending on your circumstances, your income and assets. Find out if you qualify.

  • Family violence leave

    Found in Work / Family violence leave

    If you, or a child in your care, are affected by domestic and family violence, you can ask your employer for paid family violence leave and flexible working arrangements.

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