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  • Noisy neighbours

    Found in Housing and property / Neighbourhood problems / Noisy neighbours

    Try asking your neighbours to be quiet if they're making too much noise. You can also complain to their landlord or the council.

  • Contact details by topic

    Found in Contact details by topic

    If you’re unsure who to contact, use the list below to work out which government organisation could help with your question.

  • Apply for a Residential Care Subsidy

    Found in Health / Rest homes and residential care / Paying for residential care / Apply for a Residential Care Subsidy

    The Residential Care Subsidy helps with the cost of your long-term care and is paid directly to your rest home or hospital. You’ll need to have your care needs, and then your finances, assessed.

  • Asset thresholds for the Residential Care Subsidy

    Found in Health / Rest homes and residential care / Paying for residential care / Asset thresholds for the Residential Care Subsidy

    To get the Residential Care Subsidy, your assets and income must be under certain limits.

  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • Urgent admission to a residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Urgent admission to a residential care facility

    Even if your need is urgent, you can only move into your preferred rest home or hospital if it has a suitable vacancy.

  • Who can move into residential care

    Found in Health / Rest homes and residential care / Who can move into residential care

    When you can no longer manage in your own home, you can move into a rest home or hospital. Your doctor, other health professionals, and your family or whānau can help you decide where to move and when.

  • Translating documents into English

    Found in Passports, citizenship and identity / Proving and protecting your identity / Translating official documents / Translating documents into English

    Get a document translated into English so you can use it in NZ.

  • Where to find residential care costs and financial help

    Found in Health / Rest homes and residential care / Paying for residential care / Where to find residential care costs and financial help

    How to get information about the costs of residential care and what financial support is available to help you with the costs.

  • Types of residential care

    Found in Health / Rest homes and residential care / Types of residential care

    There are 4 types of full-time residential care. Providers sometimes offer more than one type of care within the same property.

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