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  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.

  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Fences, driveways and drains

    Found in Housing and property / Neighbourhood problems / Fences, driveways and drains

    Neighbours should share the costs for fences and shared driveways. You may share the costs for some drains.

  • Governing legislation

    Found in Recreation and the environment / Daylight saving in NZ / Governing legislation

    Our timezone, the daylight saving dates and the rules around what happens if you are working when the clocks change are governed by 2 pieces of legislation.

  • How to make a submission on a bill

    Found in Engaging with government / Consultations — have your say / How to make a submission on a bill

    How to find out what parliamentary bills are open for public feedback and options for how to make a submission.

  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Copyright and attribution

    Found in Using this website / Copyright and attribution

    Nearly all Govt.nz content is licensed under Creative Commons. This means you must make it clear that any content you use comes from the Govt.nz website and is owned by the Crown.

  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Family violence leave

    Found in Work / Family violence leave

    If you, or a child in your care, are affected by domestic and family violence, you can ask your employer for paid family violence leave and flexible working arrangements.

  • Dog owner fines and offences

    Found in Law, crime and justice / Paying fines / Dog owner fines and offences

    If you do not keep control of your dog, allow a dog into a restricted area or abuse or neglect an animal, you can be fined or sent to prison — and banned from owning dogs in the future.

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