Skip to main content

Help us improve this website by doing a short survey.

Auckland office

COVID-19 and citizenship services:

At Alert Level 1 we encourage you to apply online or by post.

If you need to come in for an appointment:

  • Bring a credit or debit card with you – our counters no longer accept cash payments.
  • Scan the QR code using the NZ COVID Tracer app.
  • Stay home if you feel unwell, and call us instead.
Freephone: 0800 22 51 51 (New Zealand only)
Phone: +64 4 462 0651 (outside New Zealand)
Opening hours:
  • Monday to Friday: 9am to 4pm, by appointment only
  • Public holidays: closed
Street address:
Carlaw Park
12-14 Nicholls Lane
Auckland 1010
(Show map)
Postal address:
New Zealand Citizenship Office
PO Box 6147
Auckland 1141
Online information:

Contact us through NZ Relay

If you are Deaf, hard of hearing, deaf-blind or speech-impaired, you can use the New Zealand Relay Service (NZ Relay) to contact us.

New Zealand Relay

Have your say about this page

Is there something wrong with this page?

Last Updated

Page last updated: