Rest homes and residential care
Your care options and how to choose a place that’s right for you depends on your care needs, what you can afford and the services provided by the rest home or residential care facility.
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Where to start when thinking about residential care
If you’re looking to move into a rest home or hospital you have some big decisions to make. Find out what you first need to think about and do.
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Types of residential care
There are 4 types of full-time residential care. Providers sometimes offer more than one type of care within the same property.
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Who can move into residential care
When you can no longer manage in your own home, you can move into a rest home or hospital. Talk to your doctor or other health professionals about the level of care you need.
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Choose your residential care
You choose the rest home or hospital that you want to move to and can afford.
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Paying for residential care
You’re responsible for paying for your own residential care but you may qualify for government help. Read about the financial support that’s available and how to find out about the costs.
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Services offered in residential care
The services offered by residential care providers can vary. They must tell you about the services they offer and be clear about which ones you must pay extra for.
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Moving into residential care
Learn about moving into a rest home or hospital. Find out what to do when you need to move in urgently or need to transfer to another care facility.
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Make a complaint about residential care
There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.
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Help for partners staying at home
If your partner moves into a rest home or hospital, you can get financial help to stay in your home, look after your own health and visit your partner.