There are 4 types of full-time residential care. Providers sometimes offer more than one type of care within the same property.
When you can no longer manage in your own home, you can move into a rest home or hospital. Your doctor, other health professionals, and your family or whānau can help you decide where to move and when.
You choose the rest home or hospital that you want to move to and can afford.
You’re responsible for paying for your own care. You can apply for government help if you can’t afford all or some of the cost of your care.
The services offered by residential care providers vary from one to another. They must tell you about the services they offer and be clear about which ones you pay extra for.
When you move into residential care in a rest home or hospital, you sign a contract, and get information about your rights and responsibilities.
There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.
Page last updated: 20 April 2020
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