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  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    Make a complaint if you have a problem with your electricity, gas, water, phone, internet or an issue with access to shared property for broadband installations.

  • Going back to work after your parental leave ends

    Found in Work / Parental leave / Going back to work after your parental leave ends

    Find information about returning to work, breaks for breastfeeding, and how to get help with childcare and other costs when you’re back in work.

  • Planning for retirement

    Found in Work / Retiring from work / Planning for retirement

    It pays to plan for your retirement as early as possible.

  • Prescription charges

    Found in Health / Doctors, dentists and prescriptions / Prescription charges

    You pay a contribution to the cost of the medicines prescribed by your doctor — currently this is $5 for most items. If your medicine is not fully subsidised, you might have to pay more.

  • Government help with healthcare if you’re over 65

    Found in Health / Financial help and services / Government help with healthcare if you’re over 65

    If you get NZ Super or a Veteran’s Pension, and you have a disability or health concern, you can apply for financial help or use services provided by the government to meet your health needs.

  • Dates for public holidays and anniversary days

    Found in Work / Public holidays and work / Dates for public holidays and anniversary days

    Dates when employees get national public holidays and regional anniversary days.

  • Pay a court fine

    Found in Law, crime and justice / Paying fines / Pay a court fine

    ​You can pay court fines online. Speeding tickets and local council parking tickets become court fines if you don’t pay them on time.

  • What counts as income for benefits

    Found in Tax, benefits and finance / Benefits and allowances / What counts as income for benefits

    When you apply to Work and Income for a benefit or allowance, and while you’re receiving it, you need to tell them if you get other income — either regular payments or a one-off.

  • Change the registered sex on your birth certificate

    Found in Passports, citizenship and identity / Changing your gender / Change the registered sex on your birth certificate

    To change the sex marker on your birth certificate, you must complete a statutory declaration and apply to Births, Deaths and Marriages.

  • High Use Health Card

    Found in Health / Financial help and services / High Use Health Card

    If you visit your doctor more than 12 times in a year, talk to your doctor about the High Use Health Card to lower the cost of the visits.

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