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  • If your situation changes

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If your situation changes

    If you’re getting NZ Superannuation or the Veteran’s Pension, you must let Work and Income know of changes to personal information such as your address, your relationship or your living arrangements.

  • Home emergency checklist

    Found in Housing and property / Home emergency checklist

    How to prepare for and get through an emergency in New Zealand.

  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    Make a complaint if you have a problem with your electricity, gas, water, phone, internet or an issue with access to shared property for broadband installations.

  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Get a civil union licence

    Found in Family and whānau / Getting married / Civil unions / Get a civil union licence

    Before you get a civil union, you need to apply for a licence. A licence confirms it’s legal for you to have a civil union. It costs $150.

  • Borrowing against the value of your home

    Found in Housing and property / Borrowing against the value of your home

    If you own a home, you may be able to borrow money if you’ve paid off enough of your loan. The type of loan you get depends on your circumstances.

  • Working in NZ if you’re aged 18 to 35

    Found in Immigration and visas / Get a visa to work in NZ / Working in NZ if you’re aged 18 to 35

    Some work visas are only for people aged 18 to 35. You can also apply for other work visas if you have the right skills and experience.

  • Family violence leave

    Found in Work / Family violence leave

    If you, or a child in your care, are affected by domestic and family violence, you can ask your employer for paid family violence leave and flexible working arrangements.

  • How government works

    Found in Engaging with government / How government works

    The Government is formed after a democratic election held every 3 years.

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