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  • Personal care and welfare enduring power of attorney

    Found in Family and whānau / Power of attorney — enduring and ordinary / Personal care and welfare enduring power of attorney

    This enduring power of attorney (EPA or EPOA) gives someone you trust the power to make decisions about your personal care and welfare if you’re unable to.

  • Complain about your financial services provider

    Found in Consumer rights and credit records / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company, broker, buy now pay later provider or financial adviser, you can make a complaint.

  • Reporting changes when you’re getting a benefit

    Found in Benefits, pensions and financial support / Benefits and allowances / Reporting changes when you’re getting a benefit

    If you get a payment from Work and Income, you must tell them if your situation or details change. This helps make sure you get the right payment.

  • Where to start when thinking about residential care

    Found in Health / Rest homes and residential care / Where to start when thinking about residential care

    If you’re looking to move into a rest home or hospital you have some big decisions to make. Find out what you first need to think about and do.

  • Borrowing against the value of your home

    Found in Housing and property / Borrowing against the value of your home

    If you own a home, you may be able to borrow money if you’ve paid off enough of your loan. The type of loan you get depends on your circumstances.

  • Where to start — when you need home help

    Found in Health / Help in your home / Where to start — when you need home help

    You may qualify for home help if day-to-day tasks are hard due to an ongoing illness, injury, age-related health problems or you’re a disabled person.

  • Making a statutory declaration

    Found in Law, crime and justice / Making a statutory declaration

    You make a statutory declaration when you need to confirm that something is true. It’s a written statement that must be signed and witnessed by an official person face to face.

  • Change or get a tax code

    Found in Work and tax / Tax and ACC levies / Change or get a tax code

    If you start or stop work, remember that you may need to change the tax code you use for any other sources of income, such as NZ Superannuation, investments or another job.

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