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  • Complain to the Ombudsman

    Found in Engaging with government / Complain about a government department / Complain to the Ombudsman

    If you cannot solve a problem with a government agency, you can complain to the Ombudsman.

  • Apply for a child's first passport

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Apply for a child's first passport

    Child passports are for children aged 15 and under. They cost $125 and are valid for 5 years. When a child turns 16, their passport is still valid until it expires or is cancelled.

  • Use RealMe to prove your identity online

    Found in Passports, citizenship and identity / Proving and protecting your identity / Use RealMe to prove your identity online

    Use RealMe to prove who you are online and securely access many government and private sector services online.

  • Fences, driveways and drains

    Found in Housing and property / Neighbourhood problems / Fences, driveways and drains

    Neighbours should share the costs for fences and shared driveways. You may share the costs for some drains.

  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Building your own home

    Found in Housing and property / Building and renovating / Building your own home

    There are laws you need to comply with when you’re building — whether you're hiring a builder or doing the work yourself.

  • If you live alone

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If you live alone

    Find out about getting NZ Superannuation or Veteran’s Pension when you’re single and live by yourself or when you’re single and share accommodation.

  • Lottery grants for disabled people

    Found in Health / Financial help and services / Lottery grants for disabled people

    Grants funded by Lotto help to pay for equipment for disabled people who want to be more closely involved in their communities.

  • School zones, reviews and equity funding

    Found in Education / School and college / School zones, reviews and equity funding

    Find out if you live in a school’s zone, how the school is performing and what level of equity funding it gets based on the Equity Index.

  • Change your name on your driver licence

    Found in Passports, citizenship and identity / Changing your name / Change your name on your driver licence

    If you legally change your name, you don't have to replace your driver licence — but you can if you want to. You'll need to provide an original document that shows the change.

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