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  • Urgent admission to a residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Urgent admission to a residential care facility

    Even if your need is urgent, you can only move into your preferred rest home or hospital if it has a suitable vacancy.

  • Buying a used car

    Found in Transport / Buying a vehicle / Buying a used car

    Transfer a vehicle into your name — and check it is not stolen and there’s no money owing against it.

  • Changing your name when you get married

    Found in Family and whānau / Getting married / Changing your name when you get married

    In New Zealand, you don’t usually have to do anything special if you want to change your name after you get married or have a civil union.

  • Payment dates for NZ Super and Veteran’s Pension

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / Payment dates for NZ Super and Veteran’s Pension

    NZ Super and Veteran’s Pension payments are made every second Tuesday. If there’s a public holiday, payments are made earlier.

  • If you’re fired or unfairly dismissed

    Found in Work / Workers’ rights / If you’re fired or unfairly dismissed

    If the process to fire you has not been handled properly or the reason you’ve been fired is not valid, you can raise a personal grievance with your employer.

  • Presence in NZ requirements

    Found in Passports, citizenship and identity / New Zealand citizenship / Requirements for NZ citizenship / Presence in NZ requirements

    You need to show you have been physically present in New Zealand for a certain amount of time and that you intend to continue living here.

  • Renew or replace your adult passport

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Renew or replace your adult passport

    Renewing an adult New Zealand passport costs $215. Adult passports are valid for 10 years.

  • Use RealMe to prove your identity online

    Found in Passports, citizenship and identity / Proving and protecting your identity / Use RealMe to prove your identity online

    Use RealMe to prove who you are online and securely access many government and private sector services online.

  • Apply for a child's first passport

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Apply for a child's first passport

    Child passports are for children aged 15 and under. They cost $125 and are valid for 5 years. When a child turns 16, their passport is still valid until it expires or is cancelled.

  • Complain to the Ombudsman

    Found in Engaging with government / Complain about a government department / Complain to the Ombudsman

    If you cannot solve a problem with a government agency, you can complain to the Ombudsman.

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