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  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • If you travel overseas

    Found in Tax, benefits and finance / New Zealand Superannuation and the Veteran's Pension / If you travel overseas

    If you're away from NZ for 26 weeks or less, you may still receive your NZ Superannuation or Veteran's Pension.

  • Providing information when making financial transactions

    Found in Tax, benefits and finance / Providing information when making financial transactions

    You may be asked for information to prove who you are and where your money came from to complete certain financial transactions.

  • Changing your citizenship status

    Found in Passports, citizenship and identity / New Zealand citizenship / Changing your citizenship status

    Your citizenship status may change if you want citizenship of more than 1 country or to give up New Zealand citizenship — or if the New Zealand government takes away your citizenship.

  • Help with housing and paying rent

    Found in Housing and property / Get financial help with housing / Help with housing and paying rent

    If you’re having trouble finding or affording a stable home, you may be able to get access to low-cost housing or help with accommodation costs.

  • Civil unions

    Found in Family and whānau / Getting married / Civil unions

    A civil union is the formalisation of a relationship between two people, regardless of gender, in accordance with the Civil Union Act 2004. Some overseas countries may not recognise New Zealand civil unions so you may want to seek independent legal advice before deciding to enter into a civil union. A celebrant must conduct your civil union.

  • Days in lieu (alternative holidays)

    Found in Work / Public holidays and work / Days in lieu (alternative holidays)

    If you work on a public holiday and it’s a day you usually work, you may get a paid day off you can take later. This is usually called an alternative holiday or a day in lieu.

  • Taking parental leave

    Found in Work / Parental leave / Taking parental leave

    As well as maternity and paternity leave, there are other leave options for eligible parents and carers. You may be able to get parental leave payments from the government.

  • Transfer to a different residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Transfer to a different residential care facility

    You can transfer to another residential care facility if you want to. Or you may have to transfer if the level of care you need has changed.

  • Bereavement leave

    Found in Work / Bereavement leave

    If someone close to you dies, and you meet the employee eligibility criteria, you may be able to take up to 3 days of annual bereavement leave.

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