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  • BDM service timeframes

    Found in Passports, citizenship and identity / Proving and protecting your identity / BDM service timeframes

    Check this page regularly for up-to-date BDM processing times.

  • Daylight saving in NZ

    Found in Recreation and the environment / Daylight saving in NZ

    In spring, we change our clocks forward 1 hour to New Zealand Daylight Time (NZDT). In autumn, we change our clocks back 1 hour to New Zealand Standard Time (NZST).

  • Contact details by topic

    Found in Contact details by topic

    If you’re unsure who to contact, use the list below to work out which government organisation could help with your question.

  • Visas for workers from specific countries

    Found in Immigration and visas / Get a visa to work in NZ / Visas for workers from specific countries

    New Zealand has special arrangements with some countries to let their citizens work here. Some visas recognise your skills and experience, while others let you learn out about our lifestyle and culture.

  • Get proof you are a citizen

    Found in Passports, citizenship and identity / New Zealand citizenship / Proof of citizenship / Get proof you are a citizen

    If you have lost or damaged your New Zealand birth certificate or your citizenship certificate, you can apply for a replacement or call to check your certificate number.

  • How to request an NZeTA

    Found in Immigration and visas / Visitor visas and the NZeTA / How to request an NZeTA

    Find out how to request an NZeTA (New Zealand electronic Travel Authority) and how much it costs. Allow 72 hours for your request to be processed.

  • Terms: 10-18

    Found in Terms: 10-18

    10. Overview of the Operational Protocols The Operational Protocols will contain more detailed operational information than is possible in this Agreement.

  • Apply for a Residential Care Loan

    Found in Health / Rest homes and residential care / Paying for residential care / Apply for a Residential Care Loan

    A Residential Care Loan is an interest-free loan paid directly to your rest home or hospital to help cover the cost of your care. You might be able to get the loan if most of your money is tied up in your house, or you have limited assets.

  • Apply for a Residential Care Subsidy

    Found in Health / Rest homes and residential care / Paying for residential care / Apply for a Residential Care Subsidy

    The Residential Care Subsidy helps with the cost of your long-term care and is paid directly to your rest home or hospital. You’ll need to have your care needs, and then your finances, assessed.

  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

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