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  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • Asset thresholds for the Residential Care Subsidy

    Found in Health / Rest homes and residential care / Paying for residential care / Asset thresholds for the Residential Care Subsidy

    To get the Residential Care Subsidy, your assets and income must be under certain limits.

  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company or financial adviser, you can make a complaint.

  • Apprenticeships

    Found in Education / Training and apprenticeships / Apprenticeships

    With an apprenticeship, you can earn money while getting skills and qualifications.

  • 111 emergency service

    Found in Law, crime and justice / Crimes and emergencies / 111 emergency service

    If you need help from the police, the fire service, or you need an ambulance, dial 111 and the emergency operator will connect you to the right place.

  • Urgent admission to a residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Urgent admission to a residential care facility

    Even if your need is urgent, you can only move into your preferred rest home or hospital if it has a suitable vacancy.

  • Whāngai

    Found in Family and whānau / Adoption and fostering / Whāngai

    Whāngai is the Māori tradition of children being raised by someone other than their birth parents — usually a relative.

  • Who can move into residential care

    Found in Health / Rest homes and residential care / Who can move into residential care

    When you can no longer manage in your own home, you can move into a rest home or hospital. Your doctor, other health professionals, and your family or whānau can help you decide where to move and when.

  • Adopting a child

    Found in Family and whānau / Adoption and fostering / Adopting a child

    You can apply to adopt a child in New Zealand as a couple or as an individual.

  • Renew or replace your adult passport

    Found in Passports, citizenship and identity / Get or renew a New Zealand passport / Renew or replace your adult passport

    Renewing an adult New Zealand passport costs $215. Adult passports are valid for 10 years.

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