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  • Paying for heating

    Found in Health / Help in your home / Paying for heating

    Apply for help with the costs of heating your home, or check advice for keeping those expenses down.

  • Identity theft

    Found in Law, crime and justice / Identity theft

    Identity theft is when someone uses your identity information to pretend to be you.

  • Get NZ residence

    Found in Immigration and visas / Get NZ residence

    To live in NZ permanently, you need a resident visa.

  • If you do not meet a requirement

    Found in Passports, citizenship and identity / New Zealand citizenship / Requirements for NZ citizenship / If you do not meet a requirement

    In rare cases, the Minister of Internal Affairs might grant New Zealand citizenship to someone who does not meet all the requirements.

  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • Help with mental health and addiction

    Found in Health / Help with mental health and addiction

    Specialist health services and resources for mental illness or addiction.

  • Telling someone about your criminal record

    Found in Law, crime and justice / Telling someone about your criminal record

    There are details of your criminal record that you need to provide if asked — for example, when applying for a visa to travel overseas.

  • Renovating your home

    Found in Housing and property / Building and renovating / Renovating your home

    If you’re renovating, make sure you use licensed tradespeople and get consents where you need them.

  • Total Mobility scheme

    Found in Health / Financial help and services / Total Mobility scheme

    The Total Mobility scheme provides subsidised door-to-door taxi services for people who cannot use public transport due to a disability. It’s funded in partnership by local and central government.

  • Convert your overseas driver licence

    Found in Transport / Driver licences / Convert your overseas driver licence

    If you have an overseas driver licence and you’ve been in New Zealand more than a year, you need to convert to an NZ driver licence to keep driving here legally.

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