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Complain about discrimination
Found in Law, crime and justice / Human rights in NZ / Complain about discrimination
Discrimination is illegal — you have the right to complain.
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How to make a complaint
Found in Engaging with government / Complain about a government department / How to make a complaint
If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.
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Complain about something you bought
Found in Consumer rights and complaints / How to complain / Complain about something you bought
If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.
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Complain to the Ombudsman
Found in Engaging with government / Complain about a government department / Complain to the Ombudsman
If you cannot solve a problem with a government agency, you can complain to the Ombudsman.
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Make a complaint about residential care
Found in Health / Rest homes and residential care / Make a complaint about residential care
There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.
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Complain about your utility provider
Found in Consumer rights and complaints / How to complain / Complain about your utility provider
If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.
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Complain about a TV or radio programme or an ad
Found in Consumer rights and complaints / How to complain / Complain about a TV or radio programme or an ad
If you think a TV or radio programme has not followed the broadcasting standards, or an ad (on TV, radio, the internet or in print) has not followed the advertising standards, you can complain to the relevant authorities.
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Complain about home help and support services
Found in Health / Help in your home / Complain about home help and support services
Find out what to do and who to contact if you have a concern or complaint about your home support services.
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Complain about a privacy breach
Found in Consumer rights and complaints / How to complain / Complain about a privacy breach
You can complain if your personal information is being revealed without your agreement or if an organisation refuses to let you see information about you.
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Prescription charges
Found in Health / Doctors, dentists and prescriptions / Prescription charges
You pay a contribution to the cost of the medicines prescribed by your doctor — currently this is $5 for most items. If your medicine is not fully subsidised, you might have to pay more.