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  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Payroll giving

    Found in Tax, benefits and finance / Tax / Payroll giving

    You can donate money to charities and approved organisations directly from your pay.

  • Prescription subsidy scheme

    Found in Health / Doctors, dentists and prescriptions / Prescription subsidy scheme

    If you’ve paid for 20 prescriptions in a year (from 1 February), you do not have to pay any more prescription charges for the rest of that year (to 31 January).

  • Apply for a rates rebate: application forms

    Found in Housing and property / Get financial help with housing / Get a rates rebate / Apply for a rates rebate: application forms

    Once you receive your rates bill, you can apply for a rebate for the current rating year period 1 July 2025 to 30 June 2026. Your application is due to the council by 30 June 2026.

  • Going back to work after your parental leave ends

    Found in Work / Parental leave / Going back to work after your parental leave ends

    Find information about returning to work, breaks for breastfeeding, and how to get help with childcare and other costs when you’re back in work.

  • Emergency help when you’re overseas

    Found in Leaving NZ / Emergency help when you’re overseas

    NZ Embassies can help you if something goes wrong while you’re outside NZ.

  • High Use Health Card

    Found in Health / Financial help and services / High Use Health Card

    If you visit your doctor more than 12 times in a year, talk to your doctor about the High Use Health Card to lower the cost of the visits.

  • School zones, reviews and equity funding

    Found in Education / School and college / School zones, reviews and equity funding

    Find out if you live in a school’s zone, how the school is performing and what level of equity funding it gets based on the Equity Index.

  • Transfer to a different residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Transfer to a different residential care facility

    You can transfer to another residential care facility if you want to. Or you may have to transfer if the level of care you need has changed.

  • Buying a used car

    Found in Transport / Buying a vehicle / Buying a used car

    Transfer a vehicle into your name — and check it is not stolen and there’s no money owing against it.

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