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  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Selling a vehicle

    Found in Transport / Selling a vehicle

    If you’re selling a vehicle it must have a warrant of fitness (WoF) issued no more than 1 month before the date you hand the vehicle over to the buyer.

  • Report a crime that's not an emergency

    Found in Law, crime and justice / Crimes and emergencies / Report a crime that's not an emergency

    Use 105 to report crimes to Police that are not urgent and do not need Emergency Services.

  • Renting

    Found in Housing and property / Renting and flatting / Renting

    Tenants, landlords and flatmates have different rights and responsibilities when renting a home or boarding house room.

  • GST rate

    Found in Tax, benefits and finance / Tax / GST rate

    You pay a 15% goods and services tax (GST) on most of your purchases in New Zealand.

  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.

  • Going back to work after your parental leave ends

    Found in Work / Parental leave / Going back to work after your parental leave ends

    Find information about returning to work, breaks for breastfeeding, and how to get help with childcare and other costs when you’re back in work.

  • What to do when someone dies

    Found in Family and whānau / Death and bereavement / What to do when someone dies

    Steps to help you through the death of a loved one.

  • Pay fines from speeding, parking, safety cameras or other tickets

    Found in Law, crime and justice / Paying fines / Pay fines from speeding, parking, safety cameras or other tickets

    Pay the organisation that sent you the fine or ticket. Check how to pay online, what happens if you do not pay on time, and how to dispute them.

  • Property enduring power of attorney

    Found in Family and whānau / Power of attorney — enduring and ordinary / Property enduring power of attorney

    An enduring power of attorney (EPA or EPOA) for property gives the people you trust, the power to look after your money, property and other assets — especially if you’re unable to.

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