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  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • Energy efficiency in homes

    Found in Housing and property / Insulation and energy efficiency / Energy efficiency in homes

    Save money on your power and gas bills. For long-term fixes, make your home healthier and efficient with energy.

  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Personalised ceremonies

    Found in Family and whānau / Getting married / How to get married in NZ / Personalised ceremonies

    Most marriage ceremonies in New Zealand are personalised. You work with a celebrant to design a ceremony that fits the style of your celebration and reflects your cultural, spiritual and personal preferences. You can have the ceremony at any time, date and place you want. It costs $150 for the marriage licence, plus the amount the celebrant charges for the ceremony. You write your own vows.

  • Fishing

    Found in Recreation and the environment / Hunting and fishing / Fishing

    You need to obey some laws and regulations — these can depend on where and what you’re fishing.

  • How to get married in NZ

    Found in Family and whānau / Getting married / How to get married in NZ

    Choose the kind of ceremony you want then follow the step-by-step guide. You must get married by a celebrant.

  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.

  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • NZ’s natural resources

    Found in Recreation and the environment / NZ’s natural resources

    Find out how we manage and protect our natural resources.

  • Bringing pets into New Zealand

    Found in Immigration and visas / Bringing things into New Zealand / Bringing pets into New Zealand

    You can bring your pet here, but they must meet specific health standards. These change, depending on the country your pet is coming from.

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