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  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Accessibility tips for using this website

    Found in The Govt.nz website / Accessibility statement / Accessibility tips for using this website

    Navigate our website with browser functions, assistive technology, keyboard shortcuts and more.

  • Passports and visas when you go to Australia

    Found in Leaving NZ / Travel or move to Australia / Passports and visas when you go to Australia

    Most NZ citizens can visit, live and work in Australia without applying for a tourist or work visa. NZ permanent residents need to apply for visas to Australia.

  • Types of residential care

    Found in Health / Rest homes and residential care / Types of residential care

    There are 4 types of full-time residential care. Providers sometimes offer more than one type of care within the same property.

  • Personalised ceremonies

    Found in Family and whānau / Getting married / How to get married in NZ / Personalised ceremonies

    Most marriage ceremonies in New Zealand are personalised. You work with a celebrant to design a ceremony that fits the style of your celebration and reflects your cultural, spiritual and personal preferences. You can have the ceremony at any time, date and place you want. It costs $150 for the marriage licence, plus the amount the celebrant charges for the ceremony. You write your own vows.

  • Personalised ceremonies for civil unions

    Found in Family and whānau / Getting married / Civil unions / How to have a civil union in NZ / Personalised ceremonies for civil unions

    A personalised ceremony is one you can have anywhere you and your celebrant agree. And you can write your own vows.

  • What is a name change certificate

    Found in Passports, citizenship and identity / Proving and protecting your identity / Name change certificate / What is a name change certificate

    A name change certificate is an official record of a name change if they were born outside NZ.

  • Check you meet the requirements for NZ citizenship

    Found in Passports, citizenship and identity / New Zealand citizenship / Requirements for NZ citizenship / Check you meet the requirements for NZ citizenship

    Use this self-check tool to find out if you meet the requirements for New Zealand citizenship.

  • What is a rates rebate

    Found in Housing and property / Get financial help with housing / Get a rates rebate / What is a rates rebate

    Learn what a rates rebate is, how much it is and how you may get it.

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