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  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.

  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.

  • Registering a new baby and getting a birth certificate

    Found in Family and whānau / Having a baby / Registering a new baby and getting a birth certificate

    Every baby born in New Zealand must be registered, usually within 2 months of being born. You can order your baby's birth certificate and apply for their IRD number at the same time.

  • How to protect yourself from identity theft

    Found in Law, crime and justice / Identity theft / How to protect yourself from identity theft

    You’re more at risk of your personal information being stolen if you make it easy for someone to take it. Learn how to protect yourself.

  • Māori history

    Found in History, culture and heritage / New Zealand's history / Māori history

    Māori are tangata whenua — people of the land. They came to Aotearoa from Polynesia in the 13th century and created a new language and culture.

  • Train while you work

    Found in Education / Training and apprenticeships / Train while you work

    Continue to broaden your skills while working. You can become better at your job, increase your chance for a promotion or change your career entirely.

  • How to pay tax

    Found in Tax, benefits and finance / Tax / How to pay tax

    Some types of income have the tax taken out (deducted) before you receive it. For all other income you need to declare it to Inland Revenue and pay the tax.

  • Help for children with learning support needs

    Found in Education / Learning support (special education) / Help for children with learning support needs

    Funding, services and support available to help children with disabilities and learning support needs to go to mainstream schools.

  • Change your gender on your official ID

    Found in Passports, citizenship and identity / Changing your gender / Change your gender on your official ID

    If you’ve changed your gender, or if your gender has been wrongly recorded, you can update your official identification. You can record your gender as M (male), F (female) or X (gender diverse).

  • Working over Easter

    Found in Work / Public holidays and work / Working over Easter

    Only Good Friday and Easter Monday are public holidays. Easter Sunday is not a public holiday, and shops can choose to open if their local council lets them.

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