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  • Complain about your utility provider

    Found in Consumer rights and complaints / How to complain / Complain about your utility provider

    If you have an issue with your electricity, gas, water, internet or phone provider, you have the right to complain and have the issue resolved.

  • Applying for a benefit

    Found in Tax, benefits and finance / Benefits and allowances / Applying for a benefit

    You need to apply for most benefits online, then meet with a case manager before your application is accepted and you start being paid.

  • Change your gender on your official ID

    Found in Passports, citizenship and identity / Changing your gender / Change your gender on your official ID

    If you’ve changed your gender, or if your gender has been wrongly recorded, you can update your official identification. You can record your gender as M (male), F (female) or X (gender diverse).

  • Complain about discrimination

    Found in Law, crime and justice / Human rights in NZ / Complain about discrimination

    Discrimination is illegal — you have the right to complain.

  • Translating official documents

    Found in Passports, citizenship and identity / Proving and protecting your identity / Translating official documents

    If you need a document translated into English or another language, you can organise the translation yourself or use the Department of Internal Affairs Translation Service.

  • Taking unpaid leave

    Found in Work / Annual holidays / Taking unpaid leave

    You can take unpaid leave if your employer agrees to it. The agreement should be recorded in writing.

  • Emergency help when you’re overseas

    Found in Leaving NZ / Emergency help when you’re overseas

    NZ Embassies can help you if something goes wrong while you’re outside NZ.

  • Vote in an election

    Found in Engaging with government / Enrol and vote in an election / Vote in an election

    Once you’re enrolled, you can vote in general elections, by–elections, referendums and local elections.

  • Pruning tree branches

    Found in Housing and property / Neighbourhood problems / Pruning tree branches

    You can trim most branches or roots that cross into your property up to the property boundary.

  • Renew your student visa

    Found in Immigration and visas / Get a New Zealand student visa / Renew your student visa

    If your student visa is going to expire before you have finished your course, you need to apply for a new one to continue studying in NZ.

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