Choosing a rest home
You choose the rest home or hospital that you want to move to.
Finding residential care in your area
There are 2 websites that give information about rest homes and hospitals. Both provide information about the services rest homes offer and current vacancies.
Gathering information about a rest home or hospital
You can find out about a rest home or hospital by:
- visiting the home and talking to the staff and management
- using a checklist to make sure they offer the environment, services and activities you need
- reading the audit reports from the Ministry of Health (MoH).
Documents the rest home or hospital must give you
Ask for a copy of the Admission Agreement, which:
- explains the responsibilities of the rest home or hospital
- details your responsibilities, and
- includes the Code of Residents’ Rights.
All residential care providers must be certified by MoH, which regularly audits them to make sure they provide safe and proper care.
If there is a serious issue or concern, then MoH or the DHB can inspect the home unannounced.
Audit reports rate each home or hospital against a set of standards and suggest improvements where necessary. The reports cover:
- how people in the home or hospital are cared for
- how it is staffed
- what the relationship between the staff and residents is like
- how clinical records, policies and procedures are managed
- the atmosphere in the home, and
- the facilities they provide.
Who owns and runs residential care
Residential care homes and hospitals are run by:
- commercial businesses — these can be owner-operators or larger businesses which operate homes in one region, or all over NZ
- not-for-profit groups — these include homes run by churches or charities.